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Beschreibung
Given our rapidly changing world, companies are virtually forced to engage in continuous performance monitoring. Though Key Performance Indicators (KPIs) may at times seem to be the real driving force behind social systems, economies and organizations, they can also have far-reaching normative effects, which can modify organizational behavior and influence key decisions ¿ even to the point that organizations themselves tend to become what they measure!
Selecting the right performance indicators is hardly a simple undertaking. This book describes in detail the main characteristics of performance measurement systems and summarizes practical methods for defining KPIs, combining theoretical and practical aspects. These descriptions are supported by a wealth of practical examples. The book is intended for all academics, professionals and consultants involved in the analysis and management of KPIs.
Selecting the right performance indicators is hardly a simple undertaking. This book describes in detail the main characteristics of performance measurement systems and summarizes practical methods for defining KPIs, combining theoretical and practical aspects. These descriptions are supported by a wealth of practical examples. The book is intended for all academics, professionals and consultants involved in the analysis and management of KPIs.
Given our rapidly changing world, companies are virtually forced to engage in continuous performance monitoring. Though Key Performance Indicators (KPIs) may at times seem to be the real driving force behind social systems, economies and organizations, they can also have far-reaching normative effects, which can modify organizational behavior and influence key decisions ¿ even to the point that organizations themselves tend to become what they measure!
Selecting the right performance indicators is hardly a simple undertaking. This book describes in detail the main characteristics of performance measurement systems and summarizes practical methods for defining KPIs, combining theoretical and practical aspects. These descriptions are supported by a wealth of practical examples. The book is intended for all academics, professionals and consultants involved in the analysis and management of KPIs.
Selecting the right performance indicators is hardly a simple undertaking. This book describes in detail the main characteristics of performance measurement systems and summarizes practical methods for defining KPIs, combining theoretical and practical aspects. These descriptions are supported by a wealth of practical examples. The book is intended for all academics, professionals and consultants involved in the analysis and management of KPIs.
Über den Autor
Fiorenzo Franceschini is Full Professor of Quality Engineering at Politecnico di Torino (Italy), Department of Management and Production Engineering (DIGEP). He co-authored seven books and many publications on international journals and conference proceedings. His research interests are in the field of Quality Engineering, Manufacturing Servitization and Performance Measurement Systems. He is member of ASQ, the global leader in quality improvement and standards.
Maurizio Galetto Ph.D. is Full Professor of Quality Engineering at Politecnico di Torino (Italy), Department of Management and Production Engineering (DIGEP). He co-authored four books and many publications on international journals and conference proceedings. His research interests are in the field of Quality Engineering, Process Modeling and Surface Metrology. He is a member of CIRP, the international academy of production engineering.
Domenico Maisano Ph.D. is Associate Professor of Quality Engineering at Politecnico di Torino (Italy), Department of Management and Production Engineering (DIGEP). He co-authored three books and many publications on international journals and conference proceedings. His main scientific interests are in the field of Quality Engineering, Performance Metrics and Industrial Metrology.
Zusammenfassung
Provides a versatile guide to stimulate the design, analysis and benchmarking of performance measurement systems
Features a practical introduction to KPI development and refinement
Presents a large number of practical examples to help the reader learn quickly
Inhaltsverzeichnis
Quality Management and Process Indicators.- Use and Abuse of Indicators.- From Measurement Theory to Indicator Theory.- Properties of Indicators.- Designing a Performance Measurement System.
Details
| Erscheinungsjahr: | 2018 |
|---|---|
| Fachbereich: | Management |
| Genre: | Recht, Sozialwissenschaften, Wirtschaft |
| Rubrik: | Recht & Wirtschaft |
| Medium: | Buch |
| Reihe: | Management for Professionals |
| Inhalt: |
xi
211 S. 82 s/w Illustr. 211 p. 82 illus. |
| ISBN-13: | 9783030011918 |
| ISBN-10: | 3030011917 |
| Sprache: | Englisch |
| Herstellernummer: | 978-3-030-01191-8 |
| Ausstattung / Beilage: | HC runder Rücken kaschiert |
| Einband: | Gebunden |
| Autor: |
Franceschini, Fiorenzo
Maisano, Domenico Galetto, Maurizio |
| Auflage: | 1st ed. 2019 |
| Hersteller: |
Springer International Publishing
Springer International Publishing AG Management for Professionals |
| Verantwortliche Person für die EU: | Books on Demand GmbH, In de Tarpen 42, D-22848 Norderstedt, info@bod.de |
| Maße: | 241 x 160 x 18 mm |
| Von/Mit: | Fiorenzo Franceschini (u. a.) |
| Erscheinungsdatum: | 05.12.2018 |
| Gewicht: | 0,506 kg |
Über den Autor
Fiorenzo Franceschini is Full Professor of Quality Engineering at Politecnico di Torino (Italy), Department of Management and Production Engineering (DIGEP). He co-authored seven books and many publications on international journals and conference proceedings. His research interests are in the field of Quality Engineering, Manufacturing Servitization and Performance Measurement Systems. He is member of ASQ, the global leader in quality improvement and standards.
Maurizio Galetto Ph.D. is Full Professor of Quality Engineering at Politecnico di Torino (Italy), Department of Management and Production Engineering (DIGEP). He co-authored four books and many publications on international journals and conference proceedings. His research interests are in the field of Quality Engineering, Process Modeling and Surface Metrology. He is a member of CIRP, the international academy of production engineering.
Domenico Maisano Ph.D. is Associate Professor of Quality Engineering at Politecnico di Torino (Italy), Department of Management and Production Engineering (DIGEP). He co-authored three books and many publications on international journals and conference proceedings. His main scientific interests are in the field of Quality Engineering, Performance Metrics and Industrial Metrology.
Zusammenfassung
Provides a versatile guide to stimulate the design, analysis and benchmarking of performance measurement systems
Features a practical introduction to KPI development and refinement
Presents a large number of practical examples to help the reader learn quickly
Inhaltsverzeichnis
Quality Management and Process Indicators.- Use and Abuse of Indicators.- From Measurement Theory to Indicator Theory.- Properties of Indicators.- Designing a Performance Measurement System.
Details
| Erscheinungsjahr: | 2018 |
|---|---|
| Fachbereich: | Management |
| Genre: | Recht, Sozialwissenschaften, Wirtschaft |
| Rubrik: | Recht & Wirtschaft |
| Medium: | Buch |
| Reihe: | Management for Professionals |
| Inhalt: |
xi
211 S. 82 s/w Illustr. 211 p. 82 illus. |
| ISBN-13: | 9783030011918 |
| ISBN-10: | 3030011917 |
| Sprache: | Englisch |
| Herstellernummer: | 978-3-030-01191-8 |
| Ausstattung / Beilage: | HC runder Rücken kaschiert |
| Einband: | Gebunden |
| Autor: |
Franceschini, Fiorenzo
Maisano, Domenico Galetto, Maurizio |
| Auflage: | 1st ed. 2019 |
| Hersteller: |
Springer International Publishing
Springer International Publishing AG Management for Professionals |
| Verantwortliche Person für die EU: | Books on Demand GmbH, In de Tarpen 42, D-22848 Norderstedt, info@bod.de |
| Maße: | 241 x 160 x 18 mm |
| Von/Mit: | Fiorenzo Franceschini (u. a.) |
| Erscheinungsdatum: | 05.12.2018 |
| Gewicht: | 0,506 kg |
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