Leil Lowndes is an internationally acclaimed communication consultant. A frequent guest on radio and TV, she is the author of six books.

Acknowledgments

Introduction

Part I: Confidence

1. Your Confidence (or Lack of It) Stands Out Like a Fly in the Sugar Bowl

2. Your First Move

3. How to Look Dynamic All Day Long

4. Big Thinkers Move Big

5. You Are So Much More Than Your Job Description

6. What's Your On-the-Job Face?

7. Your Biggest Confidence Barometer

8. A Crafty Way to Calculate Their Confidence--and Convince Them of Yours

9. How to Sound Self-Assured in E-mail and IM

10. Can You Be Too Confident?

Part II: Caring

11. Treat Their Ego Like Eggshells

12. Is the Sincere Smile and Oxymoron at Work?

13. Track Them with Your Torso

14. Don't Give Hit-and-Run Praise

15. "Good Eye Contact" Is Not Enough!

16. How to Establish Rapport Without Sacrificing Your Principles

17. Is It Better to Be Liked or Respected at Work?

18. E-mail Amity

19. Can You Be Too Nice at Work?

20. Should You Have Close Friends at Work?

21. A Primal Need

Part III: Clarity

22. How to "See" What They're Saying

23. Make Their Words Your Words

24. It's a "Communication Problem"! Duh

25. Put Some Life in Your Listening

26. Communicating in a Shrinking World

27. Talking to the Opposite Sex (Now That's a Foreign Language!)

28. How to Make Complicated Concepts Clear

29. Time Is Money, Especially at Work

30. Shorter Is Sweeter--and Clearer

31. Kick But

32. What's the Weather Got to Do with Success?

Part IV: Credibility

33. The World Sees You as the Web Sees You--So Watch Out!

34. Truth or Consequences (the Consequences Can Be Huge)

35. Another Integrity Wrecker

36. When a Little Lie is Unavoidable

37. When You're Late to Work

38. Come Out Smelling Like a Rose When You're Guilty as Heck

39. Make Presentations to Gain Credibility

40. Professional Speakers' Secrets

41. Convincing Coworkers to See Things Your Way in Meetings

42. Grammar Snobs Can Kill Careers

43. Are You Credible? (or Just, Like, Credible?)

44. How to Lose Credibility Fast

45. The Mind Does Not Belong in a Cage (but Sometimes You're Trapped)

Part V: Coexistence (With Cruel Bosses and Crazy Colleagues)

46. Is This the Section You've Been Waiting For?

47. The Hypercritical Bully Boss

48. When Your Boss Goes Ballistic

49. Get It in Writing--Your Own!

50. Is Your Boss a Control Freak, or a Freak out of Control

51. Does Reporting a Problem to HR Help?

52. When Your Blood Starts to Boil

53. When You're Unjustly Accused

54. When You're Justly Accused (i.e., Guilty)

55. Get What You Want from Busy Bosses

56. Wouldn't Work Be Great If It Weren't for the People?

57. Gagging Coworkers You Can't Stand

58. Gossiper's Friend Today Is Gossiper's Victim Tomorrow

59. How to Skillfully Squash Interrupters

60. How to Disagree Without Declaring War

61. Before Telling a Coworker Anything

62. Don't Bite the Hand That Signs Your Paycheck

Part VI: Conclusion

63. The Office of Tomorrow

64. Understanding the Human Animal

Bibliography