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Cover: 9781523002931 | A Complaint Is a Gift, 3rd Edition: How to Learn from Critical...
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A Complaint Is a Gift, 3rd Edition: How to Learn from Critical Feedback and Recover Customer Loyalty
Taschenbuch von Janelle Barlow
Sprache: Englisch

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Beschreibung
The first edition introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried, but are instead valuable pieces of feedback. This updated edition explores how this feedback can be used to improve an organization's products and services.
The first edition introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried, but are instead valuable pieces of feedback. This updated edition explores how this feedback can be used to improve an organization's products and services.
Über den Autor
Janelle Barlow is president and owner of All Out Performance and has decades of experience as a consultant, executive coach, speaker, and author. Her past clients include World Bank Group, HP, and DHL. She has served as president for the Global Speakers Federation and the National Speakers Association chapters in both Northern California and New Mexico, and she is a partner with the multinational training and consulting group MoveMinds. Barlow’s numerous awards include the Legend of the Speaking Industry, CSP from the National Speakers Association, and Consultant of the Year from both TMI International and TACK International. She is the bestselling author of A Complaint Is a Gift (over 275,000 copies sold).
Details
Erscheinungsjahr: 2022
Fachbereich: Werbung & Marketing
Genre: Importe, Wirtschaft
Rubrik: Recht & Wirtschaft
Medium: Taschenbuch
Inhalt: Einband - flex.(Paperback)
ISBN-13: 9781523002931
ISBN-10: 152300293X
Sprache: Englisch
Einband: Kartoniert / Broschiert
Autor: Barlow, Janelle
Hersteller: Blackstone Publishing
Verantwortliche Person für die EU: preigu, Ansas Meyer, Lengericher Landstr. 19, D-49078 Osnabrück, mail@preigu.de
Maße: 228 x 154 x 20 mm
Von/Mit: Janelle Barlow
Erscheinungsdatum: 08.11.2022
Gewicht: 0,317 kg
Artikel-ID: 121262859
Über den Autor
Janelle Barlow is president and owner of All Out Performance and has decades of experience as a consultant, executive coach, speaker, and author. Her past clients include World Bank Group, HP, and DHL. She has served as president for the Global Speakers Federation and the National Speakers Association chapters in both Northern California and New Mexico, and she is a partner with the multinational training and consulting group MoveMinds. Barlow’s numerous awards include the Legend of the Speaking Industry, CSP from the National Speakers Association, and Consultant of the Year from both TMI International and TACK International. She is the bestselling author of A Complaint Is a Gift (over 275,000 copies sold).
Details
Erscheinungsjahr: 2022
Fachbereich: Werbung & Marketing
Genre: Importe, Wirtschaft
Rubrik: Recht & Wirtschaft
Medium: Taschenbuch
Inhalt: Einband - flex.(Paperback)
ISBN-13: 9781523002931
ISBN-10: 152300293X
Sprache: Englisch
Einband: Kartoniert / Broschiert
Autor: Barlow, Janelle
Hersteller: Blackstone Publishing
Verantwortliche Person für die EU: preigu, Ansas Meyer, Lengericher Landstr. 19, D-49078 Osnabrück, mail@preigu.de
Maße: 228 x 154 x 20 mm
Von/Mit: Janelle Barlow
Erscheinungsdatum: 08.11.2022
Gewicht: 0,317 kg
Artikel-ID: 121262859
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