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Workplace Conflict Resolution Essentials for Dummies
Taschenbuch von Vivian Scott
Sprache: Englisch

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Beschreibung

Learn to:

  • Manage conflicts and restore peace in the workplace
  • Create and maintain a positive working environment
  • Maximise the potential of your team and improve productivity

Address conflicts, resolve disputes and restore peace

Working your way through conflict in the office can present unexpected challenges, but there's no reason to feel unprepared. With this helpful guide, explore different approaches to negotiating and mediating a successful resolution for you and your team.

  • Understand conflict at work -- discover some contributors to conflict and tap into resolution expertise
  • Find out what emotions bring to conflict -- grasp why people think the way they do and how to process difficult situations
  • Practice self-awareness -- explore common managerial pitfalls and take a realistic view of your skills
  • It's all about negotiation -- encourage communication, work through resistance and meet privately with individuals

Open the book and find:

  • When to address conflict
  • Help with starting a mediation meeting
  • Tips for creating a working agenda
  • Ways to assess the intensity of a conflict
  • Guidance on designing a conflict resolution plan
  • How to work with Human Resources
  • Pearls of wisdom from professional mediators

Learn to:

  • Manage conflicts and restore peace in the workplace
  • Create and maintain a positive working environment
  • Maximise the potential of your team and improve productivity

Address conflicts, resolve disputes and restore peace

Working your way through conflict in the office can present unexpected challenges, but there's no reason to feel unprepared. With this helpful guide, explore different approaches to negotiating and mediating a successful resolution for you and your team.

  • Understand conflict at work -- discover some contributors to conflict and tap into resolution expertise
  • Find out what emotions bring to conflict -- grasp why people think the way they do and how to process difficult situations
  • Practice self-awareness -- explore common managerial pitfalls and take a realistic view of your skills
  • It's all about negotiation -- encourage communication, work through resistance and meet privately with individuals

Open the book and find:

  • When to address conflict
  • Help with starting a mediation meeting
  • Tips for creating a working agenda
  • Ways to assess the intensity of a conflict
  • Guidance on designing a conflict resolution plan
  • How to work with Human Resources
  • Pearls of wisdom from professional mediators
Über den Autor

Vivian Scott is a Certified Mediator in private practice and volunteers at the Dispute Resolution Center of Snohomish & Island Counties. She is a member of the Washington Mediation Association.

Inhaltsverzeichnis

Introduction 1

Chapter 1: Conflict Resolution at Work 5

Chapter 2: Understanding What People Bring to Conflict 13

Chapter 3: Determining How Groups Contribute to Conflict 29

Chapter 4: Practising Self-Awareness: Understanding How You Foster Conflict 45

Chapter 5: Knowing When to Address Conflict 61

Chapter 6: Developing a Plan and Preparing for a Meeting 75

Chapter 7: Starting a Mediation Meeting and Creating a Working Agenda 87

Chapter 8: Negotiating Possible Solutions to a Conflict 103

Chapter 9: Offering Proposals and Crafting Agreements 123

Chapter 10: Adapting a Conflict Meeting for the Entire Team 141

Chapter 11: Determining How Your Company Can Help 159

Chapter 12: Ten Pearls of Wisdom from Professional Mediators 167

Index 171

Details
Erscheinungsjahr: 2015
Fachbereich: Management
Genre: Importe, Wirtschaft
Rubrik: Recht & Wirtschaft
Medium: Taschenbuch
Inhalt: Kartoniert / Broschiert
ISBN-13: 9780730319450
ISBN-10: 0730319458
Sprache: Englisch
Einband: Kartoniert / Broschiert
Autor: Scott, Vivian
Auflage: Australian and New Zealand edition
Hersteller: Wiley
Verantwortliche Person für die EU: preigu, Ansas Meyer, Lengericher Landstr. 19, D-49078 Osnabrück, mail@preigu.de
Maße: 216 x 140 x 11 mm
Von/Mit: Vivian Scott
Erscheinungsdatum: 08.06.2015
Gewicht: 0,252 kg
Artikel-ID: 105074215
Über den Autor

Vivian Scott is a Certified Mediator in private practice and volunteers at the Dispute Resolution Center of Snohomish & Island Counties. She is a member of the Washington Mediation Association.

Inhaltsverzeichnis

Introduction 1

Chapter 1: Conflict Resolution at Work 5

Chapter 2: Understanding What People Bring to Conflict 13

Chapter 3: Determining How Groups Contribute to Conflict 29

Chapter 4: Practising Self-Awareness: Understanding How You Foster Conflict 45

Chapter 5: Knowing When to Address Conflict 61

Chapter 6: Developing a Plan and Preparing for a Meeting 75

Chapter 7: Starting a Mediation Meeting and Creating a Working Agenda 87

Chapter 8: Negotiating Possible Solutions to a Conflict 103

Chapter 9: Offering Proposals and Crafting Agreements 123

Chapter 10: Adapting a Conflict Meeting for the Entire Team 141

Chapter 11: Determining How Your Company Can Help 159

Chapter 12: Ten Pearls of Wisdom from Professional Mediators 167

Index 171

Details
Erscheinungsjahr: 2015
Fachbereich: Management
Genre: Importe, Wirtschaft
Rubrik: Recht & Wirtschaft
Medium: Taschenbuch
Inhalt: Kartoniert / Broschiert
ISBN-13: 9780730319450
ISBN-10: 0730319458
Sprache: Englisch
Einband: Kartoniert / Broschiert
Autor: Scott, Vivian
Auflage: Australian and New Zealand edition
Hersteller: Wiley
Verantwortliche Person für die EU: preigu, Ansas Meyer, Lengericher Landstr. 19, D-49078 Osnabrück, mail@preigu.de
Maße: 216 x 140 x 11 mm
Von/Mit: Vivian Scott
Erscheinungsdatum: 08.06.2015
Gewicht: 0,252 kg
Artikel-ID: 105074215
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