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Uniting an Airline and Its Employees in the Friendly Skies
Buch von Brian Desplinter (u. a.)
Sprache: Englisch

33,90 €*

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Beschreibung

Go behind the scenes of the aviation industry as Oscar Munoz tells soulful lessons about how he rose from humble immigrant origins to lead United Airlines through one of modern business' greatest turnarounds, navigating crises and even a heart transplant along the way, but ultimately inspiring his employees to unite and fly as one.

United Airlines, the iconic brand that invented the ?Friendly Skies? and built modern aviation, found itself amid rough turbulence and was anything but united in 2015. With its reputation in freefall, operations and profits cratering, customer and employee trust fraying?and competitors pushing into coveted routes?United needed a new captain to turn things around, fast.

A Mexican immigrant and the first Latino to run a major airline, Oscar Munoz was an unlikely choice to take the helm, and he proved himself a very kind of different CEO. Embarking on a global listening tour, talking with thousands of employees and customers, he sold United's board on an unconventional Wall Street-defying strategy: Put Employees First. He believed the people of United, who had kept faith through it all, needed someone to believe in, and who'd believe in them.

While trying to bring United back to life, a private drama was unfolding when 37 days into the job, Munoz suffered a heart attack, launching an against-the-clock race for a heart transplant, all while he led United?even from a hospital bed?through its crucible moment.

Five years later, United emerged as a true aviation success story, leading the industry with sky-high metrics, while earning a genuine trust from employees and labor, built on what Munoz called ?The New Spirit of United.?

In this deeply personal memoir, go behind the scenes of commercial aviation as Oscar tells how his employees pulled off one of the greatest comeback feats of all-time, and offers soulful leadership lessons much needed in today's world: listening with heart and empathy; defending employees, especially through PR crises, including Covid; building durable cultures that are profitable because they're principled; and charting a genuinely inclusive economy for the future.

Go behind the scenes of the aviation industry as Oscar Munoz tells soulful lessons about how he rose from humble immigrant origins to lead United Airlines through one of modern business' greatest turnarounds, navigating crises and even a heart transplant along the way, but ultimately inspiring his employees to unite and fly as one.

United Airlines, the iconic brand that invented the ?Friendly Skies? and built modern aviation, found itself amid rough turbulence and was anything but united in 2015. With its reputation in freefall, operations and profits cratering, customer and employee trust fraying?and competitors pushing into coveted routes?United needed a new captain to turn things around, fast.

A Mexican immigrant and the first Latino to run a major airline, Oscar Munoz was an unlikely choice to take the helm, and he proved himself a very kind of different CEO. Embarking on a global listening tour, talking with thousands of employees and customers, he sold United's board on an unconventional Wall Street-defying strategy: Put Employees First. He believed the people of United, who had kept faith through it all, needed someone to believe in, and who'd believe in them.

While trying to bring United back to life, a private drama was unfolding when 37 days into the job, Munoz suffered a heart attack, launching an against-the-clock race for a heart transplant, all while he led United?even from a hospital bed?through its crucible moment.

Five years later, United emerged as a true aviation success story, leading the industry with sky-high metrics, while earning a genuine trust from employees and labor, built on what Munoz called ?The New Spirit of United.?

In this deeply personal memoir, go behind the scenes of commercial aviation as Oscar tells how his employees pulled off one of the greatest comeback feats of all-time, and offers soulful leadership lessons much needed in today's world: listening with heart and empathy; defending employees, especially through PR crises, including Covid; building durable cultures that are profitable because they're principled; and charting a genuinely inclusive economy for the future.

Über den Autor

Oscar Munoz served as the CEO and chairman of United Airlines, previously holding several executive leadership positions at CSX, AT&T, US West, PepsiCo and Coca-Cola. He serves on the board of directors of Salesforce, CBRE, TelevisaUnivision, and Archer Aviation; is a trustee of the University of Southern California ad the Brookings Institution; and is an independent trustee for Fidelity. He earned his bachelor’s degree the University of Southern California and an MBA from Pepperdine. To date, he remans the only person of Hispanic heritage to run a US airline.

Details
Erscheinungsjahr: 2023
Fachbereich: Allgemeines
Genre: Importe, Wirtschaft
Rubrik: Recht & Wirtschaft
Medium: Buch
Inhalt: Gebunden
ISBN-13: 9780063284289
ISBN-10: 0063284286
Sprache: Englisch
Einband: Gebunden
Autor: Desplinter, Brian
Munoz, Oscar
Hersteller: HarperCollins Publishers Inc
Verantwortliche Person für die EU: preigu, Ansas Meyer, Lengericher Landstr. 19, D-49078 Osnabrück, mail@preigu.de
Maße: 237 x 163 x 27 mm
Von/Mit: Brian Desplinter (u. a.)
Erscheinungsdatum: 25.05.2023
Gewicht: 0,391 kg
Artikel-ID: 122181767
Über den Autor

Oscar Munoz served as the CEO and chairman of United Airlines, previously holding several executive leadership positions at CSX, AT&T, US West, PepsiCo and Coca-Cola. He serves on the board of directors of Salesforce, CBRE, TelevisaUnivision, and Archer Aviation; is a trustee of the University of Southern California ad the Brookings Institution; and is an independent trustee for Fidelity. He earned his bachelor’s degree the University of Southern California and an MBA from Pepperdine. To date, he remans the only person of Hispanic heritage to run a US airline.

Details
Erscheinungsjahr: 2023
Fachbereich: Allgemeines
Genre: Importe, Wirtschaft
Rubrik: Recht & Wirtschaft
Medium: Buch
Inhalt: Gebunden
ISBN-13: 9780063284289
ISBN-10: 0063284286
Sprache: Englisch
Einband: Gebunden
Autor: Desplinter, Brian
Munoz, Oscar
Hersteller: HarperCollins Publishers Inc
Verantwortliche Person für die EU: preigu, Ansas Meyer, Lengericher Landstr. 19, D-49078 Osnabrück, mail@preigu.de
Maße: 237 x 163 x 27 mm
Von/Mit: Brian Desplinter (u. a.)
Erscheinungsdatum: 25.05.2023
Gewicht: 0,391 kg
Artikel-ID: 122181767
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