1. Introduction: Why Implementing Design Thinking Remains a Challenge
Jochen Schweitzer, Sihem BenMahmoud-Jouini, and Sebastian Fixson

2. Reimagining Healthcare: Implementing Design Thinking in a Health Insurance Company
Matt Templeton, Sebastian Fixson, and Molly Mazzaferro

3. Design Thinking Recipe in a Food Company: The Case of Danone
Sabine Gourmain, Julie Deschamps, and Sihem BenMahmoud-Jouini

4. Keeping the Momentum: The First Decade of Design Thinking at Intuit
Wendy Castleman

5. Design for Joy: How Kaiser Permanente Created a Human-Centered Design Movement
Christi Zuber and Lisa Carlgren

6. Throwing a Hand Grenade at the Bureaucracy: MindLab and Wicked Problems in Government
David Dunne

7. The Making of a Design-Led Innovation Strategy: How Mirvac Launched the Hatch Program
Natalia Nikolova, Jochen Schweitzer, and Christine Gilroy

8. From Department to Consultancy: Building Human-Centered Design Capabilities at Swisscom
Katja Bürki

9. From Underdog to Design-Led Innovation: Scaling Design Thinking at Thales
Sihem BenMahmoud-Jouini and Didier Boulet

10. An Army of One: How One Person Set Off a Grassroots Movement at the U.S. Department of Labor
Virginia Hamilton and Lisa Carlgren

11. Veteran-Centered Healthcare: Navigating Change at the U.S. Department of Veterans Affairs
Aaron Strienstra, Amber Schleuning, Veronica X. Vela, and Jaryn Miller

12. Transform with Design in Seven Lessons
Jochen Schweitzer, Sihem BenMahmoud-Jouini, and Sebastian Fixson