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What was it about the first person? What did they do?
That's the subject of The Little Customer Service Handbook. With more than 30 years of direct customer service experience in both corporate America and as a business owner, author Rick Grassi has condensed decades of experience into a slim volume full of simple and essential guidelines for superior customer service. This book is aimed at anyone who manages employees or has contact with customers. Its powerful principles apply equally to a storefront with a few employees or a corporate customer service center with thousands of employees.
What was it about the first person? What did they do?
That's the subject of The Little Customer Service Handbook. With more than 30 years of direct customer service experience in both corporate America and as a business owner, author Rick Grassi has condensed decades of experience into a slim volume full of simple and essential guidelines for superior customer service. This book is aimed at anyone who manages employees or has contact with customers. Its powerful principles apply equally to a storefront with a few employees or a corporate customer service center with thousands of employees.
He went on to open his own highly-rated laser tag-amusement center, Valencia Laser Blast, which operated as a popular party spot in Santa Clarita, California.
Born in Brooklyn, a resident of greater L.A. for most of his adult life, he and Jennifer celebrated their 20th wedding anniversary in 2020. They have two children, both currently attending college.
| Erscheinungsjahr: | 2020 |
|---|---|
| Fachbereich: | Allgemeines |
| Genre: | Importe, Wirtschaft |
| Rubrik: | Recht & Wirtschaft |
| Medium: | Taschenbuch |
| ISBN-13: | 9780578772929 |
| ISBN-10: | 0578772922 |
| Sprache: | Englisch |
| Ausstattung / Beilage: | Paperback |
| Einband: | Kartoniert / Broschiert |
| Autor: | Grassi, Rick |
| Hersteller: | Jump N Blast LLC |
| Verantwortliche Person für die EU: | Books on Demand GmbH, In de Tarpen 42, D-22848 Norderstedt, info@bod.de |
| Maße: | 178 x 127 x 6 mm |
| Von/Mit: | Rick Grassi |
| Erscheinungsdatum: | 05.12.2020 |
| Gewicht: | 0,103 kg |
He went on to open his own highly-rated laser tag-amusement center, Valencia Laser Blast, which operated as a popular party spot in Santa Clarita, California.
Born in Brooklyn, a resident of greater L.A. for most of his adult life, he and Jennifer celebrated their 20th wedding anniversary in 2020. They have two children, both currently attending college.
| Erscheinungsjahr: | 2020 |
|---|---|
| Fachbereich: | Allgemeines |
| Genre: | Importe, Wirtschaft |
| Rubrik: | Recht & Wirtschaft |
| Medium: | Taschenbuch |
| ISBN-13: | 9780578772929 |
| ISBN-10: | 0578772922 |
| Sprache: | Englisch |
| Ausstattung / Beilage: | Paperback |
| Einband: | Kartoniert / Broschiert |
| Autor: | Grassi, Rick |
| Hersteller: | Jump N Blast LLC |
| Verantwortliche Person für die EU: | Books on Demand GmbH, In de Tarpen 42, D-22848 Norderstedt, info@bod.de |
| Maße: | 178 x 127 x 6 mm |
| Von/Mit: | Rick Grassi |
| Erscheinungsdatum: | 05.12.2020 |
| Gewicht: | 0,103 kg |
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