JAMES KOUZES is a fellow at the Doerr Institute for New Leaders at Rice University and formerly the Dean's Executive Fellow of Leadership, Leavey School of Business at Santa Clara University.

BARRY POSNER holds the Michael J. Accolti, S.J., Chair at Santa Clara University and is Professor of Leadership with the Leavey School of Business. He is Chair of the Department of Management and Entrepreneurship and previously served as Associate Dean for Graduate Programs, as well as Executive Education, and as Dean of the Leavey School.

Introduction xv

1 When Leaders Are at Their Best 1

The Five Practices of Exemplary Leadership

The Five Practices Make a Difference

Leadership Is a Relationship

Putting It All Together: Credibility Is the Foundation

Practice 1 Model The Way 29

2 Clarify Values 31

Find Your Voice

Affirm Shared Values

3 Set the Example 59

Live the Shared Values

Teach Others to Model the Values

Practice 2 Inspire A Shared Vision 85

4 Envision the Future 87

Imagine the Possibilities

Identify a Common Purpose

5 Enlist Others 111

Appeal to Common Ideals

Animate the Vision

Practice 3 Challenge The Process 137

6 Search for Opportunities 139

Seize the Initiative

Exercise Outsight

7 Experiment and Take Risks 165

Generate Small Wins

Learn from Experience

Practice 4 Enable Others To Act 191

8 Foster Collaboration 193

Create a Climate of Trust

Facilitate Relationships

9 Strengthen Others219

Enhance Self-Determination

Develop Competence and Confidence

Practice 5 Encourage The Heart247

10 Recognize Contributions249

Expect the Best

Personalize Recognition

11 Celebrate the Values and Victories275

Create a Spirit of Community

Be Personally Involved

12 Treat Challenge as an Opportunity 303

Your Leadership Matters

Liberate the Leader Within Everyone

Everyone Can Learn to Lead

Become Your Best Self

You Won't Always Get It Right

Make Becoming a Better Leader a Daily Habit

Remember the Secret to Success in Life

Endnotes 325

Acknowledgments367

About the Authors 371

Index375