ROBERT (BOB) W. LUCAS is an internationally known, award-winning author and learning and performance expert who specializes in workplace performance- based training and consulting services. He is the principal of Robert W. Lucas Enterprises and owner of Success Skills Press. For over four decades, Bob has shared his knowledge and expertise as a coach and consultant. He has facilitated training sessions for thousands of workplace professionals in a variety of industries from national and international organizations. He also taught for over 15 years as an adjunct professor in the Human Resource Development Master of Arts program at Webster University and regularly presents educational sessions to various local and national groups. In addition, Bob has led or served on the boards of the Central Florida Chapter of the Association for Talent Development, the Florida Safety Council, Leadership Seminole, and the Florida Authors and Publishers Association. In recent years, Bob has dedicated much of his time to self-publishing books on a variety of skills topics and writing four blogs (Customer Service Skills, Creative Training, Nonfiction Writing, and Cruising). His areas of expertise include customer service, creative training and management program development, presentation skills, interpersonal communication, adult learning, and diversity. He has been listed in Who's Who in the World, Who's Who in America, and Who's Who in the South & Southeast and is an avid writer. In addition to this book, he has written and contributed to 39 books and compilations and has published over 1,000 articles. Some of his other titles are Please Every Customer: Delivering Stellar Customer Service Across Cultures and How to Be a Great Call Center Representative. Bob earned a Bachelor of Science degree in law enforcement from the University of Maryland; an M.A. degree with a focus in human resources development from George Mason University in Fairfax, Virginia; and a second M.A. degree in management and leadership from Webster University in Orlando, Florida.

With all the razzle-dazzle technology around, there's still no more lively, informative, and audience-friendly way to make an impact than with flip charts. But using flip charts well is a skill. Here's a book that provides you with the proven techniques that will make you shine. You'll learn the basic design principles and artistic "tricks of the trade" that give a flip chart a professional look: Selecting and arranging lettering that makes an impact all the way to the back of the room ... Transporting and setting up flip charts ... Arranging the presentation room ... Finding the best, most dependable equipment--including easels, paper, masking tape, and markers ... Jazzing up your flip chart with "ready-to-copy" graphics ... Devising flip chart activities that lead to brainstorming and team problem-solving. Soon, even the least artistic presenter will know how to develop pro-level flip charts that can make every presentation come alive.