Thomas Saueressig has global responsibility for all business software applications including all functional areas from prod-uct strategy and management to product development and innovation as well as product delivery and support. In addition, he is also in charge of all development cross-functions at SAP, comprising the overall quality of SAP software products, its user experience and the underlying global cloud infrastructure ensuring a consistent level of scalability, reliability, perfor-mance, security, and data protection across all solutions for SAP's customers. He has a degree in Business Information Technology from the Uni-versity of Cooperative Education in Mannheim (Germany) and a joint executive MBA from ESSEC (France) and Mannheim Business School (Germany).

((2nd edition, updated and revised))

... Foreword by Thomas Saueressig ... 17

... Preface ... 19

... Target Audience ... 19

... How to Read This Book ... 20

... How This Book Is Organized ... 20

... Acknowledgments ... 22

1 ... Introduction ... 23

1.1 ... Current ERP Challenges ... 23

1.2 ... A New ERP Paradigm: Cloud ERP ... 27

1.3 ... SAP S/4HANA Cloud Use Cases and Business Value ... 31

1.4 ... SAP S/4HANA Cloud Solution Architecture ... 44

1.5 ... Summary ... 53

2 ... The Intelligent Enterprise ... 55

2.1 ... From the Monolithic ERP System to the Intelligent Suite ... 55

2.2 ... End-to-End Business Processes ... 64

2.3 ... Industry Cloud ... 68

2.4 ... Business Networks ... 73

2.5 ... Business Process Intelligence ... 87

2.6 ... Sustainability Management ... 92

2.7 ... Experience Management ... 97

2.8 ... SAP Business Technology Platform ... 100

2.9 ... RISE with SAP ... 109

2.10 ... Summary ... 118

3 ... Intelligent Technologies ... 119

3.1 ... Situation Handling ... 120

3.2 ... Robotic Process Automation ... 124

3.3 ... Machine Learning and Predictive Analytics ... 130

3.4 ... Internet of Things ... 135

3.5 ... Intelligent Technologies: An Example ... 139

3.6 ... Summary ... 140

4 ... User Experience ... 143

4.1 ... SAP Fiori Design System ... 143

4.2 ... Mobile User Experience ... 155

4.3 ... User Interface Adaptation ... 162

4.4 ... Digital Assistants ... 169

4.5 ... Summary ... 173

5 ... Analytics ... 175

5.1 ... Embedded Analytics and Enterprise Analytics ... 175

5.2 ... Embedded Analytics in SAP S/4HANA Cloud ... 183

5.3 ... Architecture and Integration with Other SAP Analytics Solutions ... 199

5.4 ... Summary ... 207

6 ... Business Capabilities ... 209

6.1 ... Sourcing and Procurement ... 209

6.2 ... Manufacturing ... 222

6.3 ... Logistics ... 236

6.4 ... Sales ... 250

6.5 ... Service ... 267

6.6 ... Maintenance Management ... 281

6.7 ... Finance ... 294

6.8 ... Cross Capabilities ... 307

6.9 ... Industry Variants ... 342

6.10 ... Summary ... 359

7 ... Globalization ... 361

7.1 ... Introduction ... 361

7.2 ... Global Tax Management ... 363

7.3 ... Global Payments ... 368

7.4 ... Localization Extensibility ... 369

7.5 ... Summary ... 371

8 ... Extensibility ... 373

8.1 ... In-App/Key User Extensibility ... 374

8.2 ... Side-by-Side Extensibility ... 381

8.3 ... In-App Developer Extensibility ... 391

8.4 ... Summary ... 399

9 ... Integration ... 401

9.1 ... Integration Strategy ... 401

9.2 ... Application Programming Interfaces and Third-Party Integration ... 404

9.3 ... Master Data ... 408

9.4 ... Summary ... 422

10 ... SAP S/4HANA Cloud Adoption and Lifecycle Management ... 423

10.1 ... Adoption versus Implementation ... 423

10.2 ... SAP Activate Methodology ... 425

10.3 ... SAP S/4HANA Cloud Three-System Landscape ... 433

10.4 ... Tool Support for SAP Activate ... 437

10.5 ... Phases of SAP Activate ... 459

10.6 ... Identity and Access Management ... 469

10.7 ... Data Migration ... 474

10.8 ... Release Management ... 478

10.9 ... Test Management ... 485

10.10 ... Embedded Learning and User Assistance ... 491

10.11 ... Roadmap, Customer Influence, and Community ... 495

10.12 ... SAP Services and Support Offerings ... 502

10.13 ... Critical Success Factors ... 507

10.14 ... Summary ... 509

11 ... Conclusion ... 511

11.1 ... Additional Learning Resources ... 511

11.2 ... Summary and Outlook ... 516

... The Authors ... 519

... Coauthors ... 521

... Index ... 527