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Salesforce Field Service
A Beginner¿s Guide to Creating, Managing, and Automating Field Service
Taschenbuch von Saiteja Chatrati
Sprache: Englisch

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Beschreibung
Salesforce Field Service (formerly Field Service Lightning) connects customers, workforce, and products on a single platform to deliver exceptional on-site services. This book guides Field Service enthusiasts in creating, managing, and automating support with use cases and real-time examples.
You will learn Salesforce Field Service which will help you better manage your customers, internal users, and field technicians. As you advance, yoüll learn the whole end-to-end life cycle of creating work orders, associating service appointments to work orders, scheduling and dispatching service appointments to field technicians, and completing the work orders.
By the end of this book, yoüll be able to implement, test and deploy Salesforce Field Service for both Desktop and Mobile [...] yoüll learn

· Basics of Field Service
· Field Service objects and data model
· Field Service schedulingand optimization
· Configuring Salesforce Field Service· Managing Salesforce Field Service capabilities

· Configuring and using the Field Service Mobile App· Deploying and testing Salesforce Field Service

· Salesforce Field Service KPIs and ReportingWho This Book Is for

This book is for Salesforce admins, developers, and consultants who are looking to learn and implement Salesforce Field Service. A basic understanding of Salesforce is assumed. Coding or programming experience is not required.
Salesforce Field Service (formerly Field Service Lightning) connects customers, workforce, and products on a single platform to deliver exceptional on-site services. This book guides Field Service enthusiasts in creating, managing, and automating support with use cases and real-time examples.
You will learn Salesforce Field Service which will help you better manage your customers, internal users, and field technicians. As you advance, yoüll learn the whole end-to-end life cycle of creating work orders, associating service appointments to work orders, scheduling and dispatching service appointments to field technicians, and completing the work orders.
By the end of this book, yoüll be able to implement, test and deploy Salesforce Field Service for both Desktop and Mobile [...] yoüll learn

· Basics of Field Service
· Field Service objects and data model
· Field Service schedulingand optimization
· Configuring Salesforce Field Service· Managing Salesforce Field Service capabilities

· Configuring and using the Field Service Mobile App· Deploying and testing Salesforce Field Service

· Salesforce Field Service KPIs and ReportingWho This Book Is for

This book is for Salesforce admins, developers, and consultants who are looking to learn and implement Salesforce Field Service. A basic understanding of Salesforce is assumed. Coding or programming experience is not required.
Über den Autor
Saiteja Chatrati is a 6X certified Salesforce consultant currently working with Slalom LLC, a platinum Salesforce partner based in Silicon Valley helping her clients reach their Salesforce goals. She holds six active Salesforce certifications including: Salesforce Field Service Lightning, Salesforce Service Cloud Consultant, Salesforce Data Architect, Salesforce Platform App Builder, Salesforce Platform Developer 1, and Salesforce Administrator. She specializes in Salesforce Architecting, Solution Designing, Project Management, Business Analysis, Quality Assurance and Testing. As an Ranger Salesforce Trailhead member, Saiteja has many badges and super badges. Saiteja is also a certified Scrum Master (CSM) with sound knowledge of SCRUM framework and Agile principles.

Saiteja has spent several years within the Salesforce ecosystem. Being in the consulting space, she got the opportunity to design complex end to end implementations for fortune 500 organizations as well as startups. Her expertise includes architecting, solution designing, product management, business analysis and quality assurance.

You can learn more about her by visiting her LinkedIn page at [...]
Zusammenfassung

Implement Salesforce Field Service and crack the Salesforce Field Service Certification

Configure reports and dashboards to understand Field Service performance

Understand the Salesforce Field Service exam outline, with key tips and strategies

Inhaltsverzeichnis
Chapter 1: Introducing Salesforce Field Service.- Chapter 2: Salesforce Field Service Objects and Data Model.- Chapter 3: Step by Step Field Service Implementation.- Chapter 4: Scheduling and Optimization.- Chapter 5: Managing Field Service Capabilities.- Chapter 6: Inventory Management.- Chapter 7: Extending Field Service to Mobile.- Chapter 8: Field Service Deployment, Testing, and Analytics.
Details
Erscheinungsjahr: 2023
Fachbereich: Allgemeines
Genre: Importe, Wirtschaft
Rubrik: Recht & Wirtschaft
Medium: Taschenbuch
Inhalt: xiii
267 S.
164 s/w Illustr.
267 p. 164 illus.
ISBN-13: 9781484295168
ISBN-10: 1484295161
Sprache: Englisch
Ausstattung / Beilage: Paperback
Einband: Kartoniert / Broschiert
Autor: Chatrati, Saiteja
Auflage: First Edition
Hersteller: Apress
Apress L.P.
Verantwortliche Person für die EU: Books on Demand GmbH, In de Tarpen 42, D-22848 Norderstedt, info@bod.de
Maße: 235 x 155 x 16 mm
Von/Mit: Saiteja Chatrati
Erscheinungsdatum: 01.11.2023
Gewicht: 0,435 kg
Artikel-ID: 126784344
Über den Autor
Saiteja Chatrati is a 6X certified Salesforce consultant currently working with Slalom LLC, a platinum Salesforce partner based in Silicon Valley helping her clients reach their Salesforce goals. She holds six active Salesforce certifications including: Salesforce Field Service Lightning, Salesforce Service Cloud Consultant, Salesforce Data Architect, Salesforce Platform App Builder, Salesforce Platform Developer 1, and Salesforce Administrator. She specializes in Salesforce Architecting, Solution Designing, Project Management, Business Analysis, Quality Assurance and Testing. As an Ranger Salesforce Trailhead member, Saiteja has many badges and super badges. Saiteja is also a certified Scrum Master (CSM) with sound knowledge of SCRUM framework and Agile principles.

Saiteja has spent several years within the Salesforce ecosystem. Being in the consulting space, she got the opportunity to design complex end to end implementations for fortune 500 organizations as well as startups. Her expertise includes architecting, solution designing, product management, business analysis and quality assurance.

You can learn more about her by visiting her LinkedIn page at [...]
Zusammenfassung

Implement Salesforce Field Service and crack the Salesforce Field Service Certification

Configure reports and dashboards to understand Field Service performance

Understand the Salesforce Field Service exam outline, with key tips and strategies

Inhaltsverzeichnis
Chapter 1: Introducing Salesforce Field Service.- Chapter 2: Salesforce Field Service Objects and Data Model.- Chapter 3: Step by Step Field Service Implementation.- Chapter 4: Scheduling and Optimization.- Chapter 5: Managing Field Service Capabilities.- Chapter 6: Inventory Management.- Chapter 7: Extending Field Service to Mobile.- Chapter 8: Field Service Deployment, Testing, and Analytics.
Details
Erscheinungsjahr: 2023
Fachbereich: Allgemeines
Genre: Importe, Wirtschaft
Rubrik: Recht & Wirtschaft
Medium: Taschenbuch
Inhalt: xiii
267 S.
164 s/w Illustr.
267 p. 164 illus.
ISBN-13: 9781484295168
ISBN-10: 1484295161
Sprache: Englisch
Ausstattung / Beilage: Paperback
Einband: Kartoniert / Broschiert
Autor: Chatrati, Saiteja
Auflage: First Edition
Hersteller: Apress
Apress L.P.
Verantwortliche Person für die EU: Books on Demand GmbH, In de Tarpen 42, D-22848 Norderstedt, info@bod.de
Maße: 235 x 155 x 16 mm
Von/Mit: Saiteja Chatrati
Erscheinungsdatum: 01.11.2023
Gewicht: 0,435 kg
Artikel-ID: 126784344
Sicherheitshinweis