KURSAT OZENC, PHD, is a Senior User Experience Designer at SAP Labs Palo Alto. He teaches interaction and service design at Stanford Institute of Design (the d.school). He also leads workshops on rituals for personal and group relationships, organizational change, and civic design.

MARGARET HAGAN, PHD, JD, is director of the Legal Design Lab at Stanford University. She teaches classes at the d.school and is a thought leader in the legal industry, pioneering how to bring a human-centered approach to how legal and government groups serve people.

Ritual Index x

Profiles xii

Introduction xiv

A Welcome Note xvi

Why Bring Rituals into Work? xvii

The Meaning of Ritual xxi

Who Can Use Rituals For Work? xxiii

Part One The Power of Rituals

1 Rituals for Better Work 1

The Power of Rituals 2

The Principles of Rituals 10

Five Types of Workplace Rituals 15

2 How to Bring Rituals into Your Work, Team, and Org 20

Part Two 50 Rituals for Work

3 Creativity and Innovation Rituals 29

When Would You Use a Creativity Ritual? 31

10 Creativity and Innovation Rituals 32

4 Performance and Flow Rituals 72

When Would You Use a Performance Ritual? 74

10 Performance and Flow Rituals 75

5 Conflict and Resilience Rituals 111

When Would You Use a Conflict & Resilience Ritual? 113

10 Conflict and Resilience Rituals 114

6 Community and Team Building Rituals 150

When Would You Use a Community and Team Building Ritual? 152

10 Community and Team Building Rituals 153

7 Org Change and Transition Rituals 186

When Would You Use an Org Change and Transition ritual? 188

What Can a Transition Ritual Bring? 189

10 Org Change and Transition Rituals 190

Part Three Designing Rituals with and for Your Teams

8 A Short Guide to Designing Rituals 224

Endnotes 234

Acknowledgments 237

Authors 238

Index 239

Want More? 242