Nicola Gillen is an architect, author and teacher, specialising in the relationship between people and the built environment. She is widely recognised across the industry as a leading authority on workplace strategy, design and behaviour change management. Nicola draws from 25 years' of project experience working with occupiers and developers internationally. She is an International Partner, Consulting and Total Workplace, at Cushman and Wakefield, EMEA.

Richard Pickering is a real estate strategist, thought leader and innovator. He is a futurist and keynote speaker on the evolution of real estate and publishes a regular blog and podcast. Trained as both a lawyer and chartered surveyor, Richard's career has focused on urban renewal, economics, regeneration, technology and corporate strategy. Richard is an International Partner, Innovation, at Cushman & Wakefield, EMEA.

ACKNOWLEDGEMENTS FOREWORD AUTHOR BIOGRAPHIES INTRODUCTION PART I - PEOPLE 1. THE IMPACT OF THE COVID PANDEMIC ON WORK, CULTURE AND COMMUNITY 2. HYBRID WORKING 3. THE IMPACT OF BUILDINGS ON WELLBEING 4. ESG - WITH A FOCUS ON THE 'S', AND THE BUILT ENVIRONMENT PART II - PURPOSE 5. OPERATIONALISING THE WORKPLACE EXPERIENCE 6. THE VALUE AND PUPOSE OF PLACE 7. EXPERIENCE DESTINATIONS PART III - PLACE 8. FUTURE CITIES 9. PHYSICAL/VIRTUAL INTERFACE 10. WORKPLACE ECOSYSTEM, COMMUNITIES AND PLACE SUMMARY REFERENCES BIBLIOGRAPHY INDEX IMAGE CREDITS