Erik Hollnagel (Ph.D., psychology) is Professor and Industrial Safety Chair at ÿcole des Mines de Paris (France), Professor Emeritus at University of Linköping (Sweden), and Visiting Professor at the Norwegian University of Science and Technology (NTNU) in Trondheim (Norway). He has since 1971 worked at universities, research centres, and industries in several countries and with problems from several domains, including nuclear power generation, aerospace and aviation, air traffic management, software engineering, healthcare, and land-based traffic. His professional interests include industrial safety, resilience engineering, accident investigation, cognitive systems engineering and cognitive ergonomics. He has published more than 250 papers and authored or edited 17 books, some of the most recent titles being The ETTO Principle (Ashgate, 2009), Resilience Engineering Perspectives: Preparation and Restoration (Ashgate, 2009), Resilience Engineering Perspectives: Remaining Sensitive to the Possibility of Failure (Ashgate, 2008), Resilience Engineering: Concepts and Precepts (Ashgate, 2006), and Barriers and Accident Prevention (Ashgate, 2004). Erik Hollnagel is Editor-in-chief of Ashgate Studies in Resilience Engineering and, together with Pietro C. Cacciabue, Editor-in-Chief of the International Journal of Cognition, Technology & Work. Jean Pariès graduated from the French National School of Civil Aviation as an engineer, then joined the DGAC for several positions dealing with air safety regulations. He was a member of the ICAO Human Factors & Flight Safety Study Group since its creation in 1988. In 1990, he joined the Bureau Enquêtes Accident as Deputy Head, and Head of Investigations, where he led the technical investigation into the Mont Saint-Odile air accident, 1992. In 1994, Jean left the BEA to be a founding member - and now the CEO - of Dédale SA. Set in Paris and Melbourne (Australia), Dédale activity focuses on the Human and Organisational dimensions

Contents: Prologue: the scope of resilience engineering, Erik Hollnagel; Part I Dealing with the Actual: Resilience and the ability to respond, Jean Pariès; Lessons from the Hudson, Jean Pariès; Coping with uncertainty. Resilient decisions in anaesthesia, Lucie Cuvelier and Pierre Falzon; Training organisational resilience in escalating situations, Johan Bergström, Nicklas Dahlström, Sidney Dekker and Kurt Petersen. Part II Dealing with the Critical: Monitoring - a critical ability in resilience engineering, John Wreathall; From flight time limitations to fatigue risk management systems - a way toward resilience, P. Cabon, S. Deharvengt, I. Berechet, J.Y. Grau, N. Maille and R. Mollard; Practices for noticing and dealing with the critical. A case study from maintenance of power plants, Elizabeth Lay; Cognitive strategies in emergency and abnormal situations training - implications for resilience in air traffic control, Stathis Malakis and Tom Kontogiannis. Part III Dealing with the Potential: Resilience and the ability to anticipate, David D. Woods; Basic patterns in how adaptive systems fail, David D. Woods and Matthieu Branlat; Measuring resilience in the planning of rail engineering work, P. Ferreira, J. R. Wilson, B. Ryan and S. Sharples; The art of balance: using upward resilience traits to deal with conflicting goals, Berit Tjÿrhom and Karina Aase; The importance of functional interdependencies in financial services systems, Gunilla A. Sundström and Erik Hollnagel. Part IV Dealing with the Factual: To learn or not to learn, that is the question, Erik Hollnagel; No facts, no glory, John Stoop; From myopic coordination to resilience in socio-technical systems. A case study in a hospital, Anne Sophie Nyssen; Requisites for successful incident reporting in resilient organisations, Alberto Pasquini, Simone Pozzi, Luca Save and Mark-Alexander Sujan; Is the aviation industry ready for resilience? Mapping human factors assumptions across the aviation sector, Kyl