Preface;
What This Book Is About;
Technical Reviewers;
Conventions Used in This Book;
Using Code Examples;
Safari® Books Online;
How to Contact Us;
Content Updates;
Acknowledgments;
Chapter 1: Groups Versus Roles;
1.1 Overview;
1.2 Project Roles;
1.3 Creating a New Project Role;
1.4 Not Creating New Project Roles;
1.5 Summary;
1.6 Further Reading;
Chapter 2: Resolved, Resolution, and Resolution Date;
2.1 Overview;
2.2 Resolved;
2.3 Resolution;
2.4 Resolution Date;
2.5 Other Approaches;
2.6 Summary;
2.7 Further Reading;
Chapter 3: Understanding Schemes;
3.1 Overview;
3.2 Project-Wide Schemes;
3.3 Schemes That Use Issue Types;
3.4 Working with Schemes;
3.5 The Future of Schemes;
Chapter 4: JIRA as a Platform;
4.1 Overview;
4.2 What Can Be Configured;
4.3 Worked Example: Configuring JIRA for a New Department;
4.4 Basic JIRA Project Setup;
4.5 Advanced Project Setup;
4.6 Adding a Custom Field;
4.7 Names Used in the Example;
4.8 Summary;
Chapter 5: Creating a Workflow from Scratch;
5.1 Overview;
5.2 Designing a Workflow;
5.3 Implementing a Workflow;
5.4 Deploying and Testing a Workflow;
5.5 Workflows and Events;
5.6 Transitions, Sub-Tasks, and Links;
5.7 Further Reading;
Chapter 6: The User Lifecycle;
6.1 Overview;
6.2 Adding Users;
6.3 Modifying Users;
6.4 Deactivating Users;
6.5 Monitoring Users;
Chapter 7: Planning a JIRA Upgrade;
7.1 Overview;
7.2 Preparing for an Upgrade;
7.3 Important JIRA Locations;
7.4 Upgrade Approaches;
7.5 Simple Upgrades;
7.6 A General Upgrade Procedure;
7.7 Testing an Upgrade;
7.8 Troubleshooting an Upgrade;
7.9 Further Reading;
Chapter 8: Remote Access to JIRA;
8.1 Overview;
8.2 Email;
8.3 SQL;
8.4 REST;
8.5 SOAP;
8.6 XML and RSS;
8.7 CLI (Command Line Interface);
8.8 Remote Issue Links;
8.9 Integrating with Other Applications;
8.10 Further Reading;
Chapter 9: Migrating Data into JIRA;
9.1 Overview;
9.2 Migration Steps;
9.3 The JIRA CSV Importer;
9.4 OnDemand Differences;
9.5 Estimating a Migration;
9.6 Further Reading;
Chapter 10: Jiraargh! Frustrations;
10.1 Overview;
10.2 Add-Ons That Should Be Standard;
10.3 Frustrations with Fields;
10.4 Frustrations with Actions;
10.5 More Information Needed!;
10.6 Frustrations with Email;
10.7 Learning JIRA Safely;
10.8 Too Many Administrators;
10.9 Automating Your Configuration;
10.10 Debugging Your Configuration;
10.11 Managing Custom Fields;
10.12 Managing Projects;
10.13 Further Reading;
Colophon;