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Your complete Guide to Preparing for the Human Resources certification 2024 exams
The PHR®, PHRi® and SPHR®, SPHRi® Human Resources Certification Complete Study Guide: 2024 Exams, Sixth Edition is your one-stop resource for complete coverage of the newly updated 2024 exams. This Sybex Study Guide covers 100% of the 2024 domain competencies. Prepare for the exam faster and smarter with Sybex thanks to efficient and accurate content including, assessment tests that validate and measure exam readiness, objective maps, real-world examples and scenarios, practical exercises, and challenging chapter review questions. Reinforce and retain what you've learned with the Sybex online learning environment and test bank, accessible across multiple devices. Get prepared for the PHR, PHRi and SPHR, SPHRi certification exams with Sybex.
Coverage of 100% of all exam objectives in this Study Guide means you'll be ready for:
- Business Management
- Workforce Planning and Talent Acquisition
- Learning and Development
- Total Rewards
- Employee Engagement
- Employee and Labor Relations
- HR Information Management
ABOUT THE HUMAN RESOURCES CERTIFICATION EXAMS
The Human Resources Certification Institute's Human Resources Certification exams prove your technical and operational knowledge of HR management, including applicable US and international laws and regulations.
Interactive learning environment
Take your exam prep to the next level with Sybex???s superior interactive online study tools. To access our learning environment, simply visit [...], register your book to receive your unique PIN, and instantly gain one year of FREE access after activation to:
- Interactive test bank with 2 practice exams to help you identify areas where further review is needed. Get more than 90% of the answers correct, and you???re ready to take the certification exam
- 100 electronic flashcards to reinforce learning and last-minute prep before the exam
- Comprehensive glossary in PDF format gives you instant access to the key terms so you are fully prepared
Your complete Guide to Preparing for the Human Resources certification 2024 exams
The PHR®, PHRi® and SPHR®, SPHRi® Human Resources Certification Complete Study Guide: 2024 Exams, Sixth Edition is your one-stop resource for complete coverage of the newly updated 2024 exams. This Sybex Study Guide covers 100% of the 2024 domain competencies. Prepare for the exam faster and smarter with Sybex thanks to efficient and accurate content including, assessment tests that validate and measure exam readiness, objective maps, real-world examples and scenarios, practical exercises, and challenging chapter review questions. Reinforce and retain what you've learned with the Sybex online learning environment and test bank, accessible across multiple devices. Get prepared for the PHR, PHRi and SPHR, SPHRi certification exams with Sybex.
Coverage of 100% of all exam objectives in this Study Guide means you'll be ready for:
- Business Management
- Workforce Planning and Talent Acquisition
- Learning and Development
- Total Rewards
- Employee Engagement
- Employee and Labor Relations
- HR Information Management
ABOUT THE HUMAN RESOURCES CERTIFICATION EXAMS
The Human Resources Certification Institute's Human Resources Certification exams prove your technical and operational knowledge of HR management, including applicable US and international laws and regulations.
Interactive learning environment
Take your exam prep to the next level with Sybex???s superior interactive online study tools. To access our learning environment, simply visit [...], register your book to receive your unique PIN, and instantly gain one year of FREE access after activation to:
- Interactive test bank with 2 practice exams to help you identify areas where further review is needed. Get more than 90% of the answers correct, and you???re ready to take the certification exam
- 100 electronic flashcards to reinforce learning and last-minute prep before the exam
- Comprehensive glossary in PDF format gives you instant access to the key terms so you are fully prepared
ABOUT THE AUTHOR
Sandra M. Reed, SPHR, SHRM SCP is a leading expert in the certification of Human Resource Professionals. She is the bestselling author of the Big Book of HR Exam Practice Questions and the HRCI's Official Guide to the Human Resource Body of Knowledge. She is the founder of a business consulting group specializing in strategy and leadership development in small businesses.
Introduction xxvii
PHR/i Assessment Test xxxiv
Answers to PHR/i Assessment Test xlii
SPHR/i Assessment Test xlviii
Answers to SPHR/i Assessment Test lvi
Chapter 1 Certifying Human Resource Professionals 1
The Human Resource Profession 3
Development of the Human Resource Body of Knowledge 4
Professional in Human Resources (PHR) and
Professional in Human Resources International (PHRi) 6
Senior Professional in Human Resources (SPHR) and Senior Professional in Human Resources International (SPHRi) 8
Eligibility Requirements 10
Recertification 11
The Test 13
It's Experiential and Federal 14
What the Questions Look Like 15
Preparing for the Exam 16
Taking the Exam 20
Summary 24
Chapter 2 PHR | PHRi and SPHR | SPHRi Exams: Shared Competencies 25
Business Management and Leadership and Strategy 26
Mission, Vision, Values 27
Organizations 28
Organizational Design and Development 30
Organization Values and Ethics 31
Total Quality Management 34
Job Design 39
Company Culture 46
Change Management 48
Business Metrics 51
Risk Management 52
Risk Identification 52
Safety and Health Risks 53
Business Continuity Risks 55
Addressing Risks 58
Sexual Harassment 63
Workplace Investigations 66
Workforce Planning and Talent Acquisition 67
Workforce Analysis 68
Translating Organization Goals into Staffing Plans 69
Recruitment and Staffing Strategies 69
Other Legal and Regulatory Issues 70
Learning and Development and Talent Management 73
Career Management 73
Performance Management 81
Total Rewards 88
Job Evaluation 89
Job Pricing 90
Benchmarking 91
Salary Surveys 92
Employee Engagement 93
Theories of Motivation 93
High-Involvement Organizations 95
Communication Skills and Strategies 95
Summary 96
Exam Essentials 97
Review Questions 99
Chapter 3 PHR | PHRi Exam: Business Management 103
The General Business Environment 104
The Commercial Landscape 105
Cross-Functional Stakeholders 106
Human Resources' Role in Organizations 106
Operational Structure of Human Resource Departments 107
HR Service Delivery 108
HR Roles and Responsibilities 109
Human Resource Budgets 109
Enterprise Risk Management 111
HR Audits 112
Risk Management Techniques 113
Summary 115
Exam Essentials 116
Review Questions 117
Chapter 4 PHR | PHRi Exam: Workforce Planning and Talent Acquisition 123
Workforce Planning 124
The Talent Acquisition Lifecycle 125
Predicting Fit 125
The Employer Brand 126
Job Analysis and Descriptions 128
Recruiting 129
Internal Hiring 129
External Talent 132
Alternative Staffing Methods 136
Selection 139
Screening Tools 139
Screening Interviews 141
Negotiations and Employment Offers 153
Post-Offer Employment Activities 156
Employee Onboarding, Orientation, and Integration Programs 160
Summary 161
Exam Essentials 162
Review Questions 163
Chapter 5 PHR | PHRi Exam: Learning and Development 167
Organizational Development 168
Learning and Development Programs 169
Career Development 170
Employee Training Programs 171
Decentralized Team Training 172
Adult Learning Processes and Learning Styles 173
Instructional Design Models 174
Instructional Methods 188
Artificial Intelligence in Training 191
Learning Management Systems 192
Summary 194
Exam Essentials 194
Review Questions 196
Chapter 6 PHR | PHRi Exam: Total Rewards 201
Total Rewards Defined 203
Compensation 205
Types of Compensation 208
Traditional Pay Structures 217
Payroll 225
Payroll Systems 225
Payroll Administration 226
Benefits 229
Involuntary Benefits 230
Voluntary Benefits 231
Communicating Compensation and Benefits Programs 247
PHRi Only 248
Local vs. Federal Regulations 248
Benefits and Leave Preferences 249
Summary 250
Exam Essentials 250
Review Questions 252
Chapter 7 PHR | PHRi Exam: Employee Engagement 257
Employee Engagement Defined 259
The Workplace Value Proposition 261
Engagement and the Employee Lifecycle 262
Employee Involvement 264
Psychological Safety 265
Engaging Early- to Mid-Career Professionals 265
Performance Management 266
Career Growth 266
Performance Improvement 268
Summary 271
Exam Essentials 271
Review Questions 273
Chapter 8 PHR | PHRi Exam: Employee and Labor Relations 277
Employee and Labor Relations Defined 279
Employee and Labor Relations Programs 279
Diversity, Equity and Inclusion and Affirmative Action 281
Corporate Social Responsibility 283
Workplace Safety 285
Workers' Compensation Insurance 285
Workplace Violence 286
Substance Abuse 287
Return-to-Work Programs 289
Documentation 290
Company Policies, Procedures, and Rules 293
Employee Complaints 294
Alternative Dispute Methods 294
Workplace Investigations 295
Workplace Incivility and Counterproductive Work Behaviors 296
Positive Employee and Labor Relations Strategies 297
Summary 298
Exam Essentials 298
Review Questions 300
Chapter 9 PHR | PHRi Exam: HR Information Management 305
HR Information Management 306
HR Workflow 306
Human Resource Information Systems 308
Data Analytics 309
Trend Analysis 310
Data Storytelling and Reporting 310
Records Management: The Lifecycle 311
Establishing the Policy 311
Proper Disposal 313
Electronic Storage 313
Data Privacy and Security 314
Summary 316
Exam Essentials 317
Review Questions 318
Chapter 10 SPHR | SPHRi Exam: Leadership and Strategy 323
Corporate Strategy 326
Organizational Structures 327
Strategic Planning 328
Planning to Plan 329
Environmental Scanning Concepts 330
Strategy Formulation 334
Strategy Implementation 336
Strategy Evaluation 338
Business Plans 338
Human Capital Management Plans 339
Service Delivery Plans 341
Strategic Management 342
Enterprise Human Resource Management 343
Strategic Relationships 344
Risk Management 345
Change Management 347
Project Management 347
Diversity, Equity, and Inclusion (DEI) 348
Evidence-Based Decision Making 349
Business Metrics 351
Legal Analysis 351
Employment Policies and Practices 352
Business Expansion and Reduction 352
Business Intelligence 353
Budgets 356
Summary 358
Exam Essentials 358
Review Questions 360
Chapter 11 SPHR | SPHRi Exam: Workforce Planning and Talent Acquisition 365
Workforce Planning and Talent Acquisition Defined 366
Strategic Analysis 366
Workforce Goals and Objectives 367
Labor Market Analysis 368
Strategic Workforce Planning 369
Human Capital Management Plans 369
Human Capital Projections 371
The Impact of the Business Lifecycle 372
Workforce Expansion 373
Workforce Reduction 375
Strategic Recruiting and Selection 375
Building the Employer Brand 376
Job Analysis 377
Data Literacy 378
Managing Salary Expectations 380
Employee Integration 381
Integrating Virtual Teams 382
Global Integration 383
Summary 384
Exam Essentials 384
Review Questions 386
Chapter 12 SPHR | SPHRi Exam: Talent Management 391
Learning Organizations 393
Workforce Development 394
Integrated Learning and Development 394
Strategic Alignment 395
Training as an Intervention Strategy 396
Performance Management Strategies 398
Succession Planning 399
Knowledge Management 400
Leadership Development 403
Employee Engagement 407
Engagement and Remote Work 407
Return-to-Work Strategies 410
Labor Relations 412
Labor Unions 413
Union Organization 413
Strikes 420
Unfair Labor Practices 421
Contract Enforcement 423
Duty of Successor Employers 424
Union Decertification 425
Union Deauthorization 425
Collective Bargaining 425
Collective-Bargaining Positions 426
Collective-Bargaining Strategies 427
Collective-Bargaining Subjects 427
Remaining Union-Free 428
Summary 429
Exam Essentials 430
Review Questions 432
Chapter 13 SPHR | SPHRi Exam: Total Rewards 437
Total Rewards Defined 438
Fiduciary Responsibility 438
Total Rewards Philosophy and Communicating Compensation Strategies 439
Competing in the Market 441
Strategic Alignment 442
Strategic Allocation 442
Integrative Approach 446
Job Analysis 446
Job Evaluation and Pricing 447
Collective Bargaining and Contract Costing 448
Motivating and Retaining Through Total Rewards 449
Efficiency vs. Empathy Wages 449
Other Studies 450
Best Practices 451
Equity Compensation 452
Executive Compensation 453
Stock Options 456
Board of Directors/Outside Directors...
| Erscheinungsjahr: | 2024 |
|---|---|
| Fachbereich: | Therapie |
| Genre: | Importe, Medizin |
| Rubrik: | Wissenschaften |
| Medium: | Taschenbuch |
| ISBN-13: | 9781394276493 |
| ISBN-10: | 1394276494 |
| Sprache: | Englisch |
| Einband: | Kartoniert / Broschiert |
| Autor: | Reed, Sandra M |
| Auflage: | 6th edition |
| Hersteller: | Wiley |
| Verantwortliche Person für die EU: | Produktsicherheitsverantwortliche/r, Europaallee 1, D-36244 Bad Hersfeld, gpsr@libri.de |
| Maße: | 234 x 189 x 38 mm |
| Von/Mit: | Sandra M Reed |
| Erscheinungsdatum: | 27.11.2024 |
| Gewicht: | 1,043 kg |
ABOUT THE AUTHOR
Sandra M. Reed, SPHR, SHRM SCP is a leading expert in the certification of Human Resource Professionals. She is the bestselling author of the Big Book of HR Exam Practice Questions and the HRCI's Official Guide to the Human Resource Body of Knowledge. She is the founder of a business consulting group specializing in strategy and leadership development in small businesses.
Introduction xxvii
PHR/i Assessment Test xxxiv
Answers to PHR/i Assessment Test xlii
SPHR/i Assessment Test xlviii
Answers to SPHR/i Assessment Test lvi
Chapter 1 Certifying Human Resource Professionals 1
The Human Resource Profession 3
Development of the Human Resource Body of Knowledge 4
Professional in Human Resources (PHR) and
Professional in Human Resources International (PHRi) 6
Senior Professional in Human Resources (SPHR) and Senior Professional in Human Resources International (SPHRi) 8
Eligibility Requirements 10
Recertification 11
The Test 13
It's Experiential and Federal 14
What the Questions Look Like 15
Preparing for the Exam 16
Taking the Exam 20
Summary 24
Chapter 2 PHR | PHRi and SPHR | SPHRi Exams: Shared Competencies 25
Business Management and Leadership and Strategy 26
Mission, Vision, Values 27
Organizations 28
Organizational Design and Development 30
Organization Values and Ethics 31
Total Quality Management 34
Job Design 39
Company Culture 46
Change Management 48
Business Metrics 51
Risk Management 52
Risk Identification 52
Safety and Health Risks 53
Business Continuity Risks 55
Addressing Risks 58
Sexual Harassment 63
Workplace Investigations 66
Workforce Planning and Talent Acquisition 67
Workforce Analysis 68
Translating Organization Goals into Staffing Plans 69
Recruitment and Staffing Strategies 69
Other Legal and Regulatory Issues 70
Learning and Development and Talent Management 73
Career Management 73
Performance Management 81
Total Rewards 88
Job Evaluation 89
Job Pricing 90
Benchmarking 91
Salary Surveys 92
Employee Engagement 93
Theories of Motivation 93
High-Involvement Organizations 95
Communication Skills and Strategies 95
Summary 96
Exam Essentials 97
Review Questions 99
Chapter 3 PHR | PHRi Exam: Business Management 103
The General Business Environment 104
The Commercial Landscape 105
Cross-Functional Stakeholders 106
Human Resources' Role in Organizations 106
Operational Structure of Human Resource Departments 107
HR Service Delivery 108
HR Roles and Responsibilities 109
Human Resource Budgets 109
Enterprise Risk Management 111
HR Audits 112
Risk Management Techniques 113
Summary 115
Exam Essentials 116
Review Questions 117
Chapter 4 PHR | PHRi Exam: Workforce Planning and Talent Acquisition 123
Workforce Planning 124
The Talent Acquisition Lifecycle 125
Predicting Fit 125
The Employer Brand 126
Job Analysis and Descriptions 128
Recruiting 129
Internal Hiring 129
External Talent 132
Alternative Staffing Methods 136
Selection 139
Screening Tools 139
Screening Interviews 141
Negotiations and Employment Offers 153
Post-Offer Employment Activities 156
Employee Onboarding, Orientation, and Integration Programs 160
Summary 161
Exam Essentials 162
Review Questions 163
Chapter 5 PHR | PHRi Exam: Learning and Development 167
Organizational Development 168
Learning and Development Programs 169
Career Development 170
Employee Training Programs 171
Decentralized Team Training 172
Adult Learning Processes and Learning Styles 173
Instructional Design Models 174
Instructional Methods 188
Artificial Intelligence in Training 191
Learning Management Systems 192
Summary 194
Exam Essentials 194
Review Questions 196
Chapter 6 PHR | PHRi Exam: Total Rewards 201
Total Rewards Defined 203
Compensation 205
Types of Compensation 208
Traditional Pay Structures 217
Payroll 225
Payroll Systems 225
Payroll Administration 226
Benefits 229
Involuntary Benefits 230
Voluntary Benefits 231
Communicating Compensation and Benefits Programs 247
PHRi Only 248
Local vs. Federal Regulations 248
Benefits and Leave Preferences 249
Summary 250
Exam Essentials 250
Review Questions 252
Chapter 7 PHR | PHRi Exam: Employee Engagement 257
Employee Engagement Defined 259
The Workplace Value Proposition 261
Engagement and the Employee Lifecycle 262
Employee Involvement 264
Psychological Safety 265
Engaging Early- to Mid-Career Professionals 265
Performance Management 266
Career Growth 266
Performance Improvement 268
Summary 271
Exam Essentials 271
Review Questions 273
Chapter 8 PHR | PHRi Exam: Employee and Labor Relations 277
Employee and Labor Relations Defined 279
Employee and Labor Relations Programs 279
Diversity, Equity and Inclusion and Affirmative Action 281
Corporate Social Responsibility 283
Workplace Safety 285
Workers' Compensation Insurance 285
Workplace Violence 286
Substance Abuse 287
Return-to-Work Programs 289
Documentation 290
Company Policies, Procedures, and Rules 293
Employee Complaints 294
Alternative Dispute Methods 294
Workplace Investigations 295
Workplace Incivility and Counterproductive Work Behaviors 296
Positive Employee and Labor Relations Strategies 297
Summary 298
Exam Essentials 298
Review Questions 300
Chapter 9 PHR | PHRi Exam: HR Information Management 305
HR Information Management 306
HR Workflow 306
Human Resource Information Systems 308
Data Analytics 309
Trend Analysis 310
Data Storytelling and Reporting 310
Records Management: The Lifecycle 311
Establishing the Policy 311
Proper Disposal 313
Electronic Storage 313
Data Privacy and Security 314
Summary 316
Exam Essentials 317
Review Questions 318
Chapter 10 SPHR | SPHRi Exam: Leadership and Strategy 323
Corporate Strategy 326
Organizational Structures 327
Strategic Planning 328
Planning to Plan 329
Environmental Scanning Concepts 330
Strategy Formulation 334
Strategy Implementation 336
Strategy Evaluation 338
Business Plans 338
Human Capital Management Plans 339
Service Delivery Plans 341
Strategic Management 342
Enterprise Human Resource Management 343
Strategic Relationships 344
Risk Management 345
Change Management 347
Project Management 347
Diversity, Equity, and Inclusion (DEI) 348
Evidence-Based Decision Making 349
Business Metrics 351
Legal Analysis 351
Employment Policies and Practices 352
Business Expansion and Reduction 352
Business Intelligence 353
Budgets 356
Summary 358
Exam Essentials 358
Review Questions 360
Chapter 11 SPHR | SPHRi Exam: Workforce Planning and Talent Acquisition 365
Workforce Planning and Talent Acquisition Defined 366
Strategic Analysis 366
Workforce Goals and Objectives 367
Labor Market Analysis 368
Strategic Workforce Planning 369
Human Capital Management Plans 369
Human Capital Projections 371
The Impact of the Business Lifecycle 372
Workforce Expansion 373
Workforce Reduction 375
Strategic Recruiting and Selection 375
Building the Employer Brand 376
Job Analysis 377
Data Literacy 378
Managing Salary Expectations 380
Employee Integration 381
Integrating Virtual Teams 382
Global Integration 383
Summary 384
Exam Essentials 384
Review Questions 386
Chapter 12 SPHR | SPHRi Exam: Talent Management 391
Learning Organizations 393
Workforce Development 394
Integrated Learning and Development 394
Strategic Alignment 395
Training as an Intervention Strategy 396
Performance Management Strategies 398
Succession Planning 399
Knowledge Management 400
Leadership Development 403
Employee Engagement 407
Engagement and Remote Work 407
Return-to-Work Strategies 410
Labor Relations 412
Labor Unions 413
Union Organization 413
Strikes 420
Unfair Labor Practices 421
Contract Enforcement 423
Duty of Successor Employers 424
Union Decertification 425
Union Deauthorization 425
Collective Bargaining 425
Collective-Bargaining Positions 426
Collective-Bargaining Strategies 427
Collective-Bargaining Subjects 427
Remaining Union-Free 428
Summary 429
Exam Essentials 430
Review Questions 432
Chapter 13 SPHR | SPHRi Exam: Total Rewards 437
Total Rewards Defined 438
Fiduciary Responsibility 438
Total Rewards Philosophy and Communicating Compensation Strategies 439
Competing in the Market 441
Strategic Alignment 442
Strategic Allocation 442
Integrative Approach 446
Job Analysis 446
Job Evaluation and Pricing 447
Collective Bargaining and Contract Costing 448
Motivating and Retaining Through Total Rewards 449
Efficiency vs. Empathy Wages 449
Other Studies 450
Best Practices 451
Equity Compensation 452
Executive Compensation 453
Stock Options 456
Board of Directors/Outside Directors...
| Erscheinungsjahr: | 2024 |
|---|---|
| Fachbereich: | Therapie |
| Genre: | Importe, Medizin |
| Rubrik: | Wissenschaften |
| Medium: | Taschenbuch |
| ISBN-13: | 9781394276493 |
| ISBN-10: | 1394276494 |
| Sprache: | Englisch |
| Einband: | Kartoniert / Broschiert |
| Autor: | Reed, Sandra M |
| Auflage: | 6th edition |
| Hersteller: | Wiley |
| Verantwortliche Person für die EU: | Produktsicherheitsverantwortliche/r, Europaallee 1, D-36244 Bad Hersfeld, gpsr@libri.de |
| Maße: | 234 x 189 x 38 mm |
| Von/Mit: | Sandra M Reed |
| Erscheinungsdatum: | 27.11.2024 |
| Gewicht: | 1,043 kg |
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