The Editor

Joan V. Gallos is professor of leadership at the Henry W. Bloch School of Business and Public Administration at the University of Missouri-Kansas City.

Foreword: Observations on the State of Organization Development xv
Edgar H. Schein Introduction xxi
Joan V. Gallos About the Editor xxix Part One: The OD Field: Setting the Context, Understanding the Legacy 1Editor's Interlude Historical Roots 1 What Is Organization Development? 3
Richard Beckhard 2 Where Did OD Come From? 13W. Warner Burke Evolution of the Field 3 Revolutions in OD: The New and the New, New Things 39
Philip H. Mirvis Theory Versus Practice 4 Theories and Practices of Organizational Development 89John R. Austin and Jean M. Bartunek Part Two: The OD Core: Understanding and Managing Planned Change 129Editor's Interlude Understanding Planned Change 5 Kurt Lewin and the Planned Approach to Change: A Reappraisal 133
Bernard Burnes Intervention Theory 6 Effective Intervention Activity 158
Chris Argyris Action Technologies 7 Action Research: Rethinking Lewin 185
Linda Dickens and Karen Watkins 8 Action Learning and Action Science: Are They Different? 202
Joseph A. Raelin Appreciative Inquiry 9 Toward a Theory of Positive Organizational Change 223
David L. Cooperrider and Leslie E. Sekerka Models of Change 10 Leading Change: Why Transformation Efforts Fail 239
John P. Kotter 11 The Congruence Model of Change 252David A. Nadler Part Three: The OD Process: Diagnosis, Intervention, and Levels of Engagement 263Editor's Interlude Individual 12 Teaching Smart People How to Learn 267
Chris Argyris Small Group 13 Facilitative Process Interventions: Task Processes in Groups 286
Edgar H. Schein Large Group 14 Large Group Interventions and Dynamics 309
Barbara Bunker and Billie Alban Intergroup 15 Understanding the Power of Position: A Diagnostic Model 322
Michael J. Sales Organization 16 Reframing Complexity: A Four-Dimensional Approach to Organizational Diagnosis, Development, and Change 344Joan V. Gallos Part Four: OD Consulting: Leading Change from the Outside 363Editor's Interlude Consulting Process 17 Masterful Consulting 365
Keith Merron Consulting Phases and Tasks 18 Flawless Consulting 385
Peter Block Contracting 19 The Organization Development Contract 397
Marvin Weisbord Facilitation 20 The Facilitator and Other Facilitative Roles 409
Roger Schwarz Coaching 21 The Right Coach 433
Howard Morgan, Phil Harkins, Marshall Goldsmith Part Five: OD Leadership: Fostering Change from the Inside 445Editor's Interlude Understanding Options and Challenges 22 Reframing Change: Training, Realigning, Negotiating, Grieving, and Moving On 447
Lee G. Bolman and Terrence E. Deal Leading as the Internal Consultant 23 What Constitutes an Effective Internal Consultant? 470
Alan Weiss Leading as the Boss 24 Reversing the Lens: Dealing with Different Styles When You Are the Boss 485
Gene Boccialetti Leading the Boss 25 Relations with Superiors: The Challenge of "Managing" a Boss 501
John Kotter Building Support 26 Enlist Others 518James Kouzes and Barry Posner Part Six: OD Focus: Organizational Intervention Targets 541Editor's Interlude Strategy 27 Business Strategy: Creating the Winning Formula 545
Edward E. Lawler Organizational Design 28 Matching Strategy and Structure 565
Jay Galbraith Structure of Work 29 Designing Work: Structure and Process for Learning and Self-Control 583
Marvin Weisbord Workspace Design 30 Making It Happen: Turning Workplace Vision into Reality 602
Franklin Becker and Fritz Steele Culture 31 So How Can You Assess Your Corporate Culture? 614
Edgar H. Schein Workforce Development 32 What Makes People Effective? 634
Edward E. Lawler Team Development 33 What Makes a Team Effective or Ineffective? 656
Glenn M. Parker Leadership Development 34 Developing the Individual Leader 681Jay Conger and Beth Benjamin Part Seven: OD Purpose and Possibilities: Seeing the Forest for the Trees 705Editor's Interlude Fostering Mission and Commitment 35 Creating a Community of Leaders 709
Phillip H. Mirvis and Louis "Tex" Gunning Integrating Systems 36 Designing High-Performance Work Systems: Organizing People, Work, Technology, and Information 730
David A. Nadler and Marc S. Gerstein Utilizing Diversity 37 Diversity as Strategy 748
David A. Thomas Creating Learning Organizations 38 The Leader's New Work: Building Learning Organizations 765
Peter M. Senge Creating Humane Organizations 39 Compassion in Organizational Life 793
Jason M. Kanov, Sally Maitlis, Monica C. Worline, Jane E. Dutton, Peter J. Frost, Jacoba M. Lilius Fostering Growth and Development 40 Generating Simultaneous Personal, Team, and Organization Development 813
William R. Torbert Part Eight: OD and the Future: Embracing Change and New Directions 829Editor's Interlude Changes in the Field Practitioner Perspective 41 Emerging Directions: Is There a New OD? 833
Robert J. Marshak Scholarly Perspective 42 The Future of OD? 842
David L. Bradford and W. Warner Burke Changes in the External Environment The Digital Revolution 43 From Cells to Communities: Deconstructing and Reconstructing the Organization 858
Rosabeth Moss Kanter Globalization 44 Actions for Global Learners, Launchers, and Leaders 888
Ron Ashkenas, Dave Ulrich, Todd Jick, Steve Kerr Knowledge Management 45 Knowledge-Worker Productivity: The Biggest Challenge 914
Peter F. Drucker Sustainability and the Environment 46 Beyond Greening: Strategies for a Sustainable World 934
Stuart L. Hart Organizational Values 47 The Healthy Organization 950
Richard Beckhard References 953 Name Index 1021 Subject Index 1035