Luke Braud is a SaaS application engineer with multiple U.S. patents in SaaS delivery.

Malin Huffman is a Principal Product Manager at NetSuite, responsible for defining software feature requirements.

Part I: NetSuite Basics.

Chapter 1: Peeking Under the NetSuite Hood.

Chapter 2: Tailoring NetSuite to Your Company.

Chapter 3: Personalizing Your Suite.

Chapter 4: Grabbing Hold of the Dashboard.

Part II: Tracking Money and Resources.

Chapter 5: Bookkeeping Basics.

Chapter 6: Invoicing Customers and Paying the Bills.

Chapter 7: Managing Inventory.

Part III: Marketing and Driving Sales.

Chapter 8: Building a Campaign: Marketing Automation.

Chapter 9 : Setting Up Sales Force Automation.

Chapter 10: Turning Leads into Customers.

Part IV: Taking Care of Your Partners and Customers.

Chapter 11: Delivering the Goods: Fulfi llment and Shipping.

Chapter 12: Managing Projects.

Chapter 13: Providing Excellent Customer Service.

Part V: Selling Online.

Chapter 14: Planning Your Web Site.

Chapter 15: Adding Content to Your Site.

Chapter 16: Making Your Site Look Great.

Chapter 17: Let the Shopping Begin.

Chapter 18: Fine-Tuning Your Site.

Part VI: Dashboards, Searches, and Analytics.

Chapter 19: Realizing the Power of Saved Searches.

Chapter 20: Exposing Metrics on Your Dashboard.

Chapter 21: Reporting and Analytics.

Part VII: The Part of Tens.

Chapter 22: Ten-Plus Key Differentiators.

Chapter 23: Ten Tips for a Successful Implementation.

Chapter 24: Ten Frequently Asked Questions.

Bonus Chapters on the Companion Web Site.... On the Web.

Bonus Chapter 1: Managing Partner Relationships.

Bonus Chapter 2: Hosting Your Site.

Bonus Chapter 3: Integrating an External Site.

Bonus Chapter 4: Creating Custom Fields, Tabs, and Tables.

Bonus Chapter 5: Writing Your Own Ticket with SuiteScript.

Bonus Chapter 6: Securing Your NetSuite Account.

Bonus Chapter 7: Exploring Advanced Topics.

[...]

Index.