Contents chart Introduction Unit 1. About you Unit 2. About your job Unit 3. About where you work Unit 4. Your business activities Unit 5. The location of your company Unit 6. The layout of your company Unit 7. Meeting and welcoming Unit 8. The first two minutes Unit 9. Partings and thanks Unit 10. Setting up a meeting Unit 11. Confirming arrangements Unit 12. Changing plans Unit 13. Dealing with the unexpected Unit 14. Explaining and apologising Unit 15. Making contact by phone Unit 16. Dealing with incoming calls Unit 17. Leaving and taking messages Unit 18. Email and telephone problems Unit 19. Drinks and snacks Unit 20. Eating out Unit 21. Outings and sightseeing Unit 22. Starting a journey Unit 23. Travelling Unit 24. Arriving and meeting contacts Unit 25. Gifts and saying thank you Unit 26. Checking facilities and information Unit 27. Shopping Unit 28. Your colleagues Unit 29. Your office building Unit 30. How things work Unit 31. Requesting information Unit 32. Staying in a hotel Unit 33. Booking conference facilities Unit 34. Organising a trip Unit 35. Hiring a car Unit 36 Returning home Language summaries Support materials Audioscripts List of irregular verbs Grammar/language index Word list Glossary of business-related terms