Zum Hauptinhalt springen
Dekorationsartikel gehören nicht zum Leistungsumfang.
Measuring Itsm
Measuring, Reporting, and Modeling the It Service Management Metrics That Matter Most to It Senior Executives
Taschenbuch von Randy A. Steinberg
Sprache: Englisch

33,20 €*

inkl. MwSt.

Versandkostenfrei per Post / DHL

Lieferzeit 1-2 Wochen

Kategorien:
Beschreibung
How do you measure and report your IT services and processes? Which metrics matter the most to senior executives?
Finally, here is a book that shows you how! Not theory, but a practical guide that shows you the operational metrics to use and how these can be calculated into key performance indicators (KPIs) and critical success factors (CSFs) that resonate with senior management. In this book, you will learn about the following:

• Defining and building a comprehensive metrics program

• Metrics that are the most important and how to calculate them

• How to measure your IT services

• Tips and suggestions for what to do if inadequate tools and reporting exist

• Suggested approach for how to build your metrics program step-by-step

In addition, this book directs you to free sources for IT service management process and service metrics and reporting dashboards that you can use yourself. Simply enter your key operational metrics and the KPIs and CSFs get automatically calculated!

"A comprehensive guide for building any service management metrics program with all the information you need in one place!"

"No theory here . . . this gives us real metrics we can easily go after."

"A fantastic addition to our IT service management solution set!"
How do you measure and report your IT services and processes? Which metrics matter the most to senior executives?
Finally, here is a book that shows you how! Not theory, but a practical guide that shows you the operational metrics to use and how these can be calculated into key performance indicators (KPIs) and critical success factors (CSFs) that resonate with senior management. In this book, you will learn about the following:

• Defining and building a comprehensive metrics program

• Metrics that are the most important and how to calculate them

• How to measure your IT services

• Tips and suggestions for what to do if inadequate tools and reporting exist

• Suggested approach for how to build your metrics program step-by-step

In addition, this book directs you to free sources for IT service management process and service metrics and reporting dashboards that you can use yourself. Simply enter your key operational metrics and the KPIs and CSFs get automatically calculated!

"A comprehensive guide for building any service management metrics program with all the information you need in one place!"

"No theory here . . . this gives us real metrics we can easily go after."

"A fantastic addition to our IT service management solution set!"
Details
Erscheinungsjahr: 2013
Genre: Importe, Informatik
Rubrik: Naturwissenschaften & Technik
Medium: Taschenbuch
ISBN-13: 9781490719450
ISBN-10: 1490719458
Sprache: Englisch
Ausstattung / Beilage: Paperback
Einband: Kartoniert / Broschiert
Autor: Steinberg, Randy A.
Hersteller: Trafford Publishing
Verantwortliche Person für die EU: Books on Demand GmbH, In de Tarpen 42, D-22848 Norderstedt, info@bod.de
Maße: 229 x 152 x 11 mm
Von/Mit: Randy A. Steinberg
Erscheinungsdatum: 04.12.2013
Gewicht: 0,293 kg
Artikel-ID: 105534526
Details
Erscheinungsjahr: 2013
Genre: Importe, Informatik
Rubrik: Naturwissenschaften & Technik
Medium: Taschenbuch
ISBN-13: 9781490719450
ISBN-10: 1490719458
Sprache: Englisch
Ausstattung / Beilage: Paperback
Einband: Kartoniert / Broschiert
Autor: Steinberg, Randy A.
Hersteller: Trafford Publishing
Verantwortliche Person für die EU: Books on Demand GmbH, In de Tarpen 42, D-22848 Norderstedt, info@bod.de
Maße: 229 x 152 x 11 mm
Von/Mit: Randy A. Steinberg
Erscheinungsdatum: 04.12.2013
Gewicht: 0,293 kg
Artikel-ID: 105534526
Sicherheitshinweis

Ähnliche Produkte

Ähnliche Produkte