David Liddle is the CEO of the TCM Group and president of the People and Culture Association. David is a recognized leader in the areas of conflict resolution, cultural change, and transformational leadership. For over twenty years, David Liddle and his team have been delivering award winning conflict resolution, leadership development, and cultural change programmes for organizations across the globe. Based in London, UK, in 2021 he was named as one of the Most Influential HR Thinkers by HR Magazine and has been featured on the Thinkers50 Radar for 2022.

Chapter - 00: Introduction; Section - ONE: Putting conflict into context; Chapter - 01: What's wrong with contemporary conflict management and what to do about it; Chapter - 02: The lifecycle of a conflict - How and why conflicts escalate; Chapter - 03: The causes and the sources of conflict at work; Chapter - 04: Managing conflict - An employment law perspective; Section - TWO: A practical guide to managing conflict; Chapter - 05: Measuring the costs of conflict and the impact of a toxic culture; Chapter - 06: The psychology of conflict and conflict management; Chapter - 07: Routes to resolution - Introducing the resolution spectrum; Chapter - 08: Developing a resolution framework to resolve conflicts and concerns at work; Chapter - 09: How to resolve a toxic workplace culture; Chapter - 10: Mediation - An in-depth analysis of its many benefits and applications; Chapter - 11: How to develop an internal mediation scheme; Chapter - 12: Total conflict management - A whole-system approach for managing conflict; Section - THREE: Resolution resources; Chapter - 13: A quick conflict health check; Chapter - 14: Glossary;