Geoff Parcell is a master practitioner. He has a wealth of experience gained from a diverse career in BP that has taken him from Vietnam to Brazil, and from geophysicist to facilitator. He was a core member of BP's knowledge management team during the late 90s, creating environments for sharing excellence in operations, organizational capability and innovation. He has just returned to BP after an 18 month secondment to the UN in Geneva. There he helped create an holistic approach for sharing experiences of the response to AIDS between those involved - communities, cities, civic society groups, NGOs, UN agencies and businesses.

Acknowledgements.

PART I: OVERVIEW.

1. Setting the Context.

2. What is Knowledge Management?

3. The Holistic Model - It's More Than the Sum of the Parts.

4. Getting the Environment Right.

5. Getting Started - Just Do It.

PART II: TOOLS AND TECHNIQUES.

6. Connecting Sharers with Learners - Using Self-Assessment.

7. Learning From Your Peers - Somebody Has Already Done It.

8. Learning Whilst Doing - Time to Reflect.

9. Learning After Doing - When it's All Over.

10. Finding the Right People - If Only I Knew Who.

11. Networking and Communities of Practice.

12. Leveraging What We Have Learned - Capturing Knowledge.

PART III: TODAY AND TOMORROW.

13. Embedding it in the Organization - Preparing To Let Go.

14. Review of the Book - What Did We Set Out To Do?

Appendix A.

Appendix B.

Resources 1.

Resources 2: One Page Resources.

Index.