Mike Brent is a Client and Programme Director at Ashridge. He's worked as a management trainer and consultant with GE, HP, Ericsson, France Telecom, ICI, Volvo and Bang & Olufsen and has run seminars in Japan, China, Uzbekistan, Thailand, Malaysia, Indonesia, USA, Canada and South America.

Fiona Dent is a former Director of Executive Education at Ashridge. She is currently a freelance tutor and consultant at Ashridge, teaching on a national and international basis.

Introduction & Overview

PART 1 – COACHING & MENTORING FUNDAMENTALS

Chapter 1: Coaching in Context

Chapter 2: Being a Mentor

Chapter 3: Identifying Your Personal Coaching Style

Chapter 4: Getting the Most Out of a Coaching Session

PART 2 – COACHING & MENTORING SKILLS

Chapter 5: Listening

Chapter 6: Questioning

Chapter 7: Observing Body Language and Non Verbal Behaviour

Chapter 8: Building Rapport and Trust

Chapter 9: Challenge

Chapter 10: Reflective Skills

Chapter 11: Reframing

Chapter 12: Supportive Skills

Chapter 13: Feedback

PART 3 – COACHING APPROACHES, MODELS & TOOLS

Chapter 14: Coaching Approaches

Chapter 15: Coaching Models

Chapter 16: Coaching Tools

PART 4 – COACHING SCENARIOS

Chapter 17: Peer to Peer Coaching

Chapter 18: Line Manager as a Coach

Chapter 19: Coaching Gen Y and Millenials

Chapter 20: Cross Cultural Coaching

Chapter 21: Coaching a Poor Performer

Chapter 22: Coaching Star Performers

Chapter 23: Coaching For Career Development

Chapter 24: Telephone/Virtual Coaching

Chapter 25: Coaching The Team

Chapter 26: Reverse Coaching

PART 5 – FINAL THOUGHTS

Chapter 27: Coaching Supervision

Chapter 28: 10 Tips for Excellence in Coaching & Mentoring

Chapter 29: 10 Traps to Avoid When Coaching or Mentoring

Conclusion

Resources

References

Index