Professor Kim Manley CBE is Emeritus Professor at Canterbury Christ Church University, Professor in Practice Development and Co-Director of the ImpACT Research Group at University East Anglia for Practice and System Transformation. Formerly Co-Director and Professor, Practice Development, Research and Innovation, at the England Centre for Practice Development, Canterbury Christ Church University, and Joint Clinical Chair, East Kent Hospitals University NHS Foundation Trust, UK. Kim is an active member of the International Practice Development Collaborative.

Professor Valerie Wilson holds a joint appointment as Professor of Nursing Research at Illawarra & Shoalhaven Local Health District and the University of Wollongong, NSW, Australia. The focus of her role is on 'working with' clinicians to develop person centred approaches to care, that are both evidence based and take into account the needs of patients and their families.

Professor Christine Øye is a Professor of Health and Care Services Research at the Western Norway University of Applied Sciences, Bergen, Norway. Her research interests include facilitating workplace learning using action research in various health and social care settings.

List of contributors xi Foreword by Cheryl Atherfold xv Foreword by Michael West xvi Acknowledgements xviii 1. Transforming Health and Social Care Using Practice Development 1Kim Manley, Valerie Wilson, and Christine Øye Setting the scene at this time of high challenge 1 Practice development: its relevance to contemporary health and social care and crisis 2 Practice development: growing scope and impact from interprofessional collaboration and working with shared values 3 Developments since 2008 international edition 4 Living our values as editors and authors 7 The key concepts and structure of the book 8 Conclusion 10 References 10 2. Shaping Health Services Through True Collaboration Between Professional Providers and Service Users 14Kristin Ådnøy Eriksen, Julia Kittscha, and Greg Fairbrother Introduction 14 Examples of collaborative approaches 15 Discussion 21 Conclusion 23 References 24 3. Turning Point: Curious Novice to Committed Advocate 26Catherine Adams, Ciaran Crowe, Crystal McLeod, and Giselle Coromandel Inclusivity, relatability, effectiveness - Ciaran's Eureka 27 Building contextual readiness - Cathy's nemesis and enlightenment 29 Engagement 30 Facilitation - Crystal's unrecognised talent 31 Co-production - collective ownership 33 Giselle's experience with co-production 34 Conclusion 35 References 36 4. Sustainable Person-Centred Communities Design and Practice 39Sharon Lee, Mayur Vibhuti, and Tobba Therkildsen Sudmann Introduction 39 The litmus test - what are sustainable person-centred communities? 45 Facilitating creative and brave practitioners - critical appreciation of sustainable person-centred communities' design and practice 47 Concluding remarks 48 References 49 5. Promoting Person-Centred Care for Older People 52Victoria Traynor, Hui-Chen (Rita) Chang, Andreas Büscher, and Duncan McKellar Introduction 52 Illustrating the application of claims, concerns and issues 53 Case studies 53 International, cross-setting and interdisciplinary learning 60 Conclusion and implications for undertaken practice development in aged care services 62 References 62 6. Education Models Embedding PD Philosophy, Values and Impact - Using the Workplace as the Main Resource for Learning, Developing and Improving 65Rebekkah Middleton, Tracey Moroney, Carolyn Jackson, and Ruth Germaine Introduction 65 Case study 1: The value of integrating a person-centred curriculum 66 Case study 2: Place-based learning 69 Measuring the impact of CPD in the workplace 73 Summary and conclusion 83 References 83 7. Critical Ethnography: A Method for Improving Healthcare Cultures in Practice Development and Embedded Research 86Christine Øye, Claudia Green, Katherine Kirk, Cecilia Vindrola-Padros, and Greg Fairbrother Introduction 86 Critical ethnographer as an embedded researcher 87 Introducing two case studies 88 Critical ethnography: a method for discovering 'hidden' practices and an avenue for practice development 94 Conclusion 97 References 97 8. A Global Manifesto for Practice Development: Revisiting Core Principles 99Sally Hardy, Simone Clarke, Irena Anna Frei, Claire Morley, Jo Odell, Chris White, and Valerie Wilson Introduction 99 Revising the PD principles through a stakeholder review process 100 Emergent themes 104 Comparing the 2008 PD principles with the revised 2020 PD \ principles 110 Conclusion 115 References 116 9. Theorising Practice Development 118Emma Radbron, Clint Douglas, and Cheryl Atherfold Introduction 119 Theoretical origins 119 Working with the 'critical' in critical reflection 120 Connecting through crisis: critical social science and person-centredness in PD research 122 Theory in action: a bicultural perspective 124 Reflecting on the future of theory and practice development 127 Invited commentary - Dr Deborah Baldie 128 References 129 10. Unpacking and Developing Facilitation 131Rebekkah Middleton, Margaret Kelly, Caroline Dickson, Valerie Wilson, Famke van Lieshout, Kathrin Hirter, and Christine Boomer Introduction 131 Unpacking facilitation - an overview 131 Facilitator development - developing person¿centred facilitators 136 Facilitator development - moving to advanced facilitation 140 Conclusion 144 References 145 11. Re-Imagining Participation in Processes of Facilitation: a Case for 'Humble Assertiveness' 147Gudmund Ågotnes, Karen Tuqiri, and Kristin Ådnøy Eriksen Introduction 147 The process of facilitation - case examples 149 The complexity of facilitation - achieving meaningful participation 152 A commonality: culture 153 A commonality: participation 155 An approach towards facilitation: humble assertiveness 156 References 157 12. Leadership Relationships 159Rebekkah Middleton, Shaun Cardiff, Kim Manley, and Belinda Dewar Introduction 159 Relational leadership 160 Guiding lights of leadership 164 Leadership development strategies that enable effective workplace cultures 167 Conclusion 170 References 171 13. From Fractured to Flourishing: Developing Clinical Leadership for Frontline Culture Change 173Duncan McKellar, Helen Stanley, Kim Manley, Selena Moore, Tyler Lloyd, Clare Hardwick, and Julia Ronder Introduction 173 Background 173 The case studies 175 Discussion 182 Conclusion 184 References 184 14. Systems Leadership Enablement of Collaborative Healthcare Practices 187Annette Solman, Kim Manley, and Jane Christie Introduction 187 Developing systems leadership and management capability using facilitated learning 187 Keeping people focused with increasingly complex healthcare systems 190 Systems leadership and workforce factors influencing transformation 191 The role of facilitative leadership in improving care for older people across the system 196 Conclusion 197 References 198 References 204 15. Recognising and Developing Effective Workplace Cultures Across Health and Social Care that are Also Good Places to Work 205Kate Sanders, Jonathan Webster, Kim Manley, and Shaun Cardiff What is workplace culture and why is it important? 205 Background to collaborative inquiry 206 Developing 'guiding lights' through collaborative inquiry 207 Conclusion 216 References 217 16. Wellbeing at Work 220Tristi Brownett, Valerie Wilson, and Alera Bowden Introduction 220 What is wellbeing? 220 Flourishing 221 Why wellbeing matters at work 222 Dissemination and sustainability 225 Key moments on the journey 229 Launching the Wellbeing Strategy 229 Recognising the person and celebrating their achievements 229 Knowing what matters 230 Enhanced communication opportunities 231 Access to education 231 Living our values 231 Key insights 232 Conclusion 233 References 234 17. Flourishing People, Families and Communities 237Carolyn Jackson, Valerie Wilson, Tanya McCance, and Albara Alomari What is community flourishing? 237 Facilitating community engagement and development using practice development principles 240 Empowering citizens and communities to flourish through participatory research methods 241 Conclusion 247 References 248 18. Practice Development - Towards Co-Creation, Innovation and Systems Transformation to Foster Person-Centred Care 251By Christine Øye, Valerie Wilson, and Kim Manley Introduction 251 Societal challenges for a new decade 252 Practice development and person¿centred care 252 Practice development and user involvement through cöcreation 254 Practice development and innovation 255 Practice development and system approaches 256 PD: enabling through leadership and facilitation 257 Practice development beyond methods and a new global manifesto for PD 258 New directions through the International Practice Development Collaborative (IPDC) 259 Q1 Who are the up¿and¿coming practice developers in your area? 259 Q2 What professions (and consumers) do you currently engage in PD work? 260 Q3 What areas of PD should we be focusing on in the coming years? 260 Q4 What is one thing you would like to celebrate in relation to PD? 261 Conclusion 261 References 262 Index 265