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Written in the same dynamic style as his previous bestsellers including The Five Dysfunctions of a Team, Lencioni illustrates the principles of inspiring client loyalty through a fascinating business fable. He explains the theory of vulnerability in depth and presents concrete steps for putting it to work in any organization. The story follows a small consulting firm, Lighthouse Partners, which often beats out big-name competitors for top clients. One such competitor buys out Lighthouse and learns important lessons about what it means to provide value to its clients.
* Offers a key resource for gaining competitive advantage in tough times
* Shows why the quality of vulnerability is so important in business
* Includes ideas for inspiring customer and client loyalty
* Written by the highly successful consultant and business writer Patrick Lencioni
This new book in the popular Lencioni series shows what it takes to gain a real and lasting competitive edge.
Written in the same dynamic style as his previous bestsellers including The Five Dysfunctions of a Team, Lencioni illustrates the principles of inspiring client loyalty through a fascinating business fable. He explains the theory of vulnerability in depth and presents concrete steps for putting it to work in any organization. The story follows a small consulting firm, Lighthouse Partners, which often beats out big-name competitors for top clients. One such competitor buys out Lighthouse and learns important lessons about what it means to provide value to its clients.
* Offers a key resource for gaining competitive advantage in tough times
* Shows why the quality of vulnerability is so important in business
* Includes ideas for inspiring customer and client loyalty
* Written by the highly successful consultant and business writer Patrick Lencioni
This new book in the popular Lencioni series shows what it takes to gain a real and lasting competitive edge.
Patrick Lencioni is a New York Times best-selling business author of eight books including The Five Dysfunctions of a Team and The Three Signs of a Miserable Job. As president and founder of The Table Group, Pat has consulted to CEOs and leadership teams in organizations ranging from Fortune 500 companies and start-ups to churches and non-profits. In addition to his books, Pat and his work have been featured in publications like Harvard Business Review, The Wall Street Journal, Fortune, BusinessWeek, and USA Today.
To learn more about Patrick Lencioni and his other books and services-including his newsletter-please visit [...]
Introduction vii
The Fable
Part One: Theory 3
Part Two: Practice 17
Part Three: Research 69
Part Four: Testimony 119
The Model
The Origins of Getting Naked 195
Naked Service Defined 197
Shedding the Three Fears 201
Broader Applications of Nakedness 214
Acknowledgments 215
About the Author 219
| Erscheinungsjahr: | 2010 |
|---|---|
| Fachbereich: | Management |
| Genre: | Importe, Wirtschaft |
| Rubrik: | Recht & Wirtschaft |
| Medium: | Buch |
| Inhalt: | 220 S. |
| ISBN-13: | 9780787976392 |
| ISBN-10: | 0787976393 |
| Sprache: | Englisch |
| Herstellernummer: | 19617639000 |
| Einband: | Gebunden |
| Autor: | Lencioni, Patrick M |
| Hersteller: |
Wiley
John Wiley & Sons |
| Verantwortliche Person für die EU: | Wiley-VCH GmbH, Boschstr. 12, D-69469 Weinheim, amartine@wiley-vch.de |
| Maße: | 218 x 149 x 29 mm |
| Von/Mit: | Patrick M Lencioni |
| Erscheinungsdatum: | 02.02.2010 |
| Gewicht: | 0,389 kg |
Patrick Lencioni is a New York Times best-selling business author of eight books including The Five Dysfunctions of a Team and The Three Signs of a Miserable Job. As president and founder of The Table Group, Pat has consulted to CEOs and leadership teams in organizations ranging from Fortune 500 companies and start-ups to churches and non-profits. In addition to his books, Pat and his work have been featured in publications like Harvard Business Review, The Wall Street Journal, Fortune, BusinessWeek, and USA Today.
To learn more about Patrick Lencioni and his other books and services-including his newsletter-please visit [...]
Introduction vii
The Fable
Part One: Theory 3
Part Two: Practice 17
Part Three: Research 69
Part Four: Testimony 119
The Model
The Origins of Getting Naked 195
Naked Service Defined 197
Shedding the Three Fears 201
Broader Applications of Nakedness 214
Acknowledgments 215
About the Author 219
| Erscheinungsjahr: | 2010 |
|---|---|
| Fachbereich: | Management |
| Genre: | Importe, Wirtschaft |
| Rubrik: | Recht & Wirtschaft |
| Medium: | Buch |
| Inhalt: | 220 S. |
| ISBN-13: | 9780787976392 |
| ISBN-10: | 0787976393 |
| Sprache: | Englisch |
| Herstellernummer: | 19617639000 |
| Einband: | Gebunden |
| Autor: | Lencioni, Patrick M |
| Hersteller: |
Wiley
John Wiley & Sons |
| Verantwortliche Person für die EU: | Wiley-VCH GmbH, Boschstr. 12, D-69469 Weinheim, amartine@wiley-vch.de |
| Maße: | 218 x 149 x 29 mm |
| Von/Mit: | Patrick M Lencioni |
| Erscheinungsdatum: | 02.02.2010 |
| Gewicht: | 0,389 kg |
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