Per Anker Jensen is Professor in Facilities Management and head of the externally funded Centre for Facilities Management - Realdania Research, Technical University of Denmark (DTU), Denmark. He holds the degrees of MSc in Civil Engineering, PhD and MBA. Besides research and teaching he has twenty years of experience in practice as a consultant, a project manager and a facilities manager. He was a member of the board of EuroFM and chairman of EuroFM's Research Network Group in 2007 and 2008. He is currently project manager of the joint EuroFM research project on the Added Value of FM, which started in January 2009.

Theo van der Voordt is Associate Professor in Corporate and Public Real Estate Management at the Faculty of Architecture at the Delft University of Technology, the Netherlands. His current research focuses on workplace performance, experience and the use of new work environments, the design and management of health care real estate, and value adding management of FM and CREM. His research aims to develop and test workplace strategies, conceptual models and practical tools to support data collection and decision making processes. This work is conducted in close cooperation with the Centre for People and Buildings (CfPB) in Delft, a knowledge centre that specialises in the relationship between people, working processes and the working environment.

Preface

Forewords

Part I: Introductory Chapters

1. Introduction and Overall Framework

2. FM and CREM Interventions

3. Value Adding Management

4. Value Parameters

Part II: Value Parameters

5. Satisfaction

Interview 1

6. Image

Interview 2

7. Culture

Interview 3

8. Health and Safety

Interview 4

9. Productivity

Interview 5

10. Adaptability

Interview 6

11. Innovation

Interview 7

12. Risk

Interview 8

13. Cost

Interview 9

14. Value of Assets

Interview 10

15. Sustainability

Interview 11

16. Corporate Social Responsibility

Interview 12

Part III: Epilogue

17. Tools to Measure and Manage Adding Value by FM and CREM

18. Reflections, Conclusions and Recommendations