The Advanced Life Support Group (ALSG), Manchester UK, began life in 1990 and became a registered medical education charity in 1993. The organisation exists to "preserve life by providing training and education to the general public and in particular but not exclusively to doctors, nurses and other members of the medical profession, in life saving techniques".
The book is written and edited by Emergency Medicine specialists who are Advanced Life Support Group (ALSG) trainers.

Janet Marsden, Professor of Ophthalmology and Emergency Care, Director - Centre for Effective Emergency Care, Manchester Metropolitan University.

Mark Newton, Head of Service/Consultant Paramedic responsible for Urgent Care, North West Ambulance Service NHS Trust.

Jill Windle, Lecturer Practitioner in Emergency Nursing, Salford Royal Hospitals NHS Foundation Trust and University of Salford.

Kevin Mackway-Jones, Consultant Emergency Physician - the Manchester Royal Infirmary and the Royal Manchester Children's Hospital, Medical Director - North West Ambulance Service, Honorary Civilian Consultant Advisor in Emergency Medicine to the British Army, Professor of Emergency Medicine - Centre for Effective Emergency Care, Manchester Metropolitan University.

Editors vi

Acknowledgements vii

Members of the Original Manchester Triage Group viii

International Reference Group ix

Preface xi

1 Introduction 1

2 The decision making process and Telephone Triage 7

3 The Telephone Triage method 13

4 The presentation priority matrix 25

5 Ensuring safety in Telephone Triage 29

Presentational Flow Chart Index 33

Discriminator and question dictionary 140

Index 157