Axel Uhl is Head of the Business Transformation Academy and a member of the Business Transformation Services Leadership Team within the Services Division of SAP. Dr Uhl is a professor at the University of Applied Sciences and Arts Northwestern Switzerland. Prior to joining SAP, he held senior management positions at Novartis, KPMG, DaimlerChrysler and Allianz. Lars Gollenia is Head of the global Business Transformation Services at SAP and a member of the SAP Services Delivery Executive team. Lars is the co-founder and sponsor of the Business Transformation Academy, a leadership network comprising leading academics and selected executives. He has held positions in the management consulting space. Gollenia is a Graduate in Business Administration from the Friedrich-Schiller University of Jena, Germany and he studied Strategic and International Management at Harvard University, Boston.

Contents: Foreword, Axel Uhl and Lars Gollenia; The importance of technological trends and how to exploit them for business excellence, Axel Uhl, Matthias Born, Agnes Koschmider and Tomasz Janasz; Digital Capability Framework: a toolset to become a digital enterprise, Axel Uhl, Matthias Born, Agnes Koschmider and Tomasz Janasz; Innovation capability, Norizan Safrudin, Michael Rosemann, Ruediger Jung and Axel Uhl; Transformation capability, Nils Labusch, Robert Winter and Axel Uhl; IT excellence, Nils Labusch, Robert Winter and Axel Uhl; Customer centricity, Axel Uhl and Kim MacGillavry; Effective knowledge worker, Norizan Safrudin and Axel Uhl; Operational excellence, Theresa Schmiedel, Jan vom Brocke and Axel Uhl; Digital supply chain management, Christoph Meier; Digital transformation at DHL freight: the case of a global logistics provider, Amadou Diallo, Kim MacGillavry and Axel Uhl; Index.