Jiju Antony is a professor of Industrial and Systems Engineering and certified LSS Master Black Belt in the department of Industrial and Systems Engineering at Khalifa University, Abu Dhabi, UAE. He has a proven track record for conducting internationally leading research in the field of quality management, quality engineering, continuous improvement, and operational excellence. Professor Antony has authored over 500 journal, conference, and white papers; 14 textbooks; and two conference proceedings. He is the Editor in Chief of the International Journal of Lean Six Sigma, Editor in Chief of the International Journal of Quality and Reliability Management, and Associate Editor of the TQM Journal and BE Journal. Professor Antony has worked on a number of consultancy projects with several blue-chip companies such as Rolls-Royce, Bosch, Siemens, Parker Pen, Siemens, Johnson and Johnson, GE Plastics, Ford, Scottish Power, Tata Motors, Thales, Nokia, Philips, General Electric, NHS, Glasgow City Council, ACCESS, Scottish Water, Police Scotland, university sectors, and a number of small- and medium-sized enterprises.

1. Introduction to Industrial Experimentation 2. Fundamentals of Design of Experiments 3. Understanding Key Interactions in Processes 4. A Systematic Methodology for Design of Experiments 5. Screening Designs 6. Full Factorial Designs 7. Fractional Factorial Designs 8. Some Useful and Practical Tips for Making Your Industrial Experiments Successful 9. Case Studies 10. Design of Experiments and its Applications in the Service Industry 11. Design of Experiments and its Role Within Six Sigma 12. Design of Experiments in the Service Industry: A Critical Literature Review and Future Research Directions 13. Design of Experiments in the Service Industry: Results from a Global Survey and Directions for Further Research