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Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever.
The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation-especially difficult ones-leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.
This new edition addresses issues that have arisen in recent years. You'll learn how to:
Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.
The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation-especially difficult ones-leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.
This new edition addresses issues that have arisen in recent years. You'll learn how to:
- Respond when someone initiates a crucial conversation with you
- Identify and address the lag time between identifying a problem and discussing it
- Communicate more effectively across digital mediums
Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.
Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever.
The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation-especially difficult ones-leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.
This new edition addresses issues that have arisen in recent years. You'll learn how to:
Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.
The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation-especially difficult ones-leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.
This new edition addresses issues that have arisen in recent years. You'll learn how to:
- Respond when someone initiates a crucial conversation with you
- Identify and address the lag time between identifying a problem and discussing it
- Communicate more effectively across digital mediums
Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.
Über den Autor
McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide
Inhaltsverzeichnis
Preface
1 What's a Crucial Conversation?
2 Mastering Crucial Conversations
PART I WHAT TO DO BEFORE YOU OPEN YOUR MOUTH
3 Choose Your Topic
4 Start with Heart
5 Master My Stories
PART II HOW TO OPEN YOUR MOUTH
6 Learn to Look
7 Make It Safe
8 STATE My Path
9 Explore Others' Paths
10 Retake Your Pen
PART III HOW TO FINISH
11 Move to Action
12 Yeah, But
13 Putting It All Together
Notes
Index
1 What's a Crucial Conversation?
2 Mastering Crucial Conversations
PART I WHAT TO DO BEFORE YOU OPEN YOUR MOUTH
3 Choose Your Topic
4 Start with Heart
5 Master My Stories
PART II HOW TO OPEN YOUR MOUTH
6 Learn to Look
7 Make It Safe
8 STATE My Path
9 Explore Others' Paths
10 Retake Your Pen
PART III HOW TO FINISH
11 Move to Action
12 Yeah, But
13 Putting It All Together
Notes
Index
Details
Erscheinungsjahr: | 2021 |
---|---|
Genre: | Importe |
Rubrik: | Ratgeber |
Thema: | Briefe, Bewerbungen, Wiss. Arbeiten, Rhetorik |
Medium: | Taschenbuch |
Inhalt: | Kartoniert / Broschiert |
ISBN-13: | 9781260474183 |
ISBN-10: | 1260474186 |
Sprache: | Englisch |
Einband: | Kartoniert / Broschiert |
Autor: |
Grenny, Joseph
Patterson, Kerry McMillan, Ron Switzler, Al Gregory, Emily |
Auflage: | 3rd edition |
Hersteller: |
McGraw-Hill Education Ltd
McGraw-Hill Education |
Verantwortliche Person für die EU: | Produktsicherheitsverantwortliche/r, Europaallee 1, D-36244 Bad Hersfeld, gpsr@libri.de |
Maße: | 228 x 151 x 26 mm |
Von/Mit: | Joseph Grenny (u. a.) |
Erscheinungsdatum: | 18.10.2021 |
Gewicht: | 0,368 kg |
Über den Autor
McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide
Inhaltsverzeichnis
Preface
1 What's a Crucial Conversation?
2 Mastering Crucial Conversations
PART I WHAT TO DO BEFORE YOU OPEN YOUR MOUTH
3 Choose Your Topic
4 Start with Heart
5 Master My Stories
PART II HOW TO OPEN YOUR MOUTH
6 Learn to Look
7 Make It Safe
8 STATE My Path
9 Explore Others' Paths
10 Retake Your Pen
PART III HOW TO FINISH
11 Move to Action
12 Yeah, But
13 Putting It All Together
Notes
Index
1 What's a Crucial Conversation?
2 Mastering Crucial Conversations
PART I WHAT TO DO BEFORE YOU OPEN YOUR MOUTH
3 Choose Your Topic
4 Start with Heart
5 Master My Stories
PART II HOW TO OPEN YOUR MOUTH
6 Learn to Look
7 Make It Safe
8 STATE My Path
9 Explore Others' Paths
10 Retake Your Pen
PART III HOW TO FINISH
11 Move to Action
12 Yeah, But
13 Putting It All Together
Notes
Index
Details
Erscheinungsjahr: | 2021 |
---|---|
Genre: | Importe |
Rubrik: | Ratgeber |
Thema: | Briefe, Bewerbungen, Wiss. Arbeiten, Rhetorik |
Medium: | Taschenbuch |
Inhalt: | Kartoniert / Broschiert |
ISBN-13: | 9781260474183 |
ISBN-10: | 1260474186 |
Sprache: | Englisch |
Einband: | Kartoniert / Broschiert |
Autor: |
Grenny, Joseph
Patterson, Kerry McMillan, Ron Switzler, Al Gregory, Emily |
Auflage: | 3rd edition |
Hersteller: |
McGraw-Hill Education Ltd
McGraw-Hill Education |
Verantwortliche Person für die EU: | Produktsicherheitsverantwortliche/r, Europaallee 1, D-36244 Bad Hersfeld, gpsr@libri.de |
Maße: | 228 x 151 x 26 mm |
Von/Mit: | Joseph Grenny (u. a.) |
Erscheinungsdatum: | 18.10.2021 |
Gewicht: | 0,368 kg |
Sicherheitshinweis