Contents

Foreword
Irving Louis Horowitz

Preface

Acknowledgments

I. Interaction
1. The Chicago Tradition's Ongoing Theory of Action/Interaction
2. Closed Awareness (With Barney Glaser)
3. Face-to-Face Interaction: Complex and Developmental
4. Structured Interactional Process

II. Work
5. Work and the Division of Labour
6. Th e Articulation of Project Work: An Organizational Process
7. Sentimental Work (With Shizuko Fagerhaugh, Barbara Suczek, and Carolyn Wiener)

III. Trajectory
8. Trajectory Framework for Management of Chronic Illness (With Juliet Corbin)
9. Illness Trajectories (With Shizuko Fagerhaugh, Barbara Suczek, and Carolyn Wiener)

IV. Negotiation
10. Negotiated Order and the Coordination of Work(With Rue Bucher, Danuta Ehrlich, Melvin Sabshin, and Leonard Schatzman)
11. General Considerations: An Introduction
12. Paradigm and Prospects for a General Theory of Negotiation

V. Social Worlds
13. A Social World Perspective
14. Professions in Process (With Rue Bucher)
15. Memo on Science and Policy Arenas: Some Summary Notes

VI. Collective Images and Symbolic Representations
16. The Symbolic Time of Cities
17. Images of Immigration and Ethnicity

VII. Identity
18. Transformations of Identity

VIII. Body and Biography
19. Experiencing Body Failure and a Disrupted Self-Image (With Juliet Corbin)
20. Comeback: Th e Process of Overcoming Disability (With Juliet Corbin)
21. Body, Action-Performance, and Everyday Life

IX. Policy
22. Medical Ghettos
23. Implications for Delivering Safe and Humane Care (With Shizuko Fagerhaugh, Barbara Suczek, and Carolyn Wiener)
24. A Model for Reorganizing Health Care Delivery (With Juliet Corbin)

X. Method, Consultation, and Teaching
25. Criteria for Evaluating a Grounded Theory (With Juliet Corbin)
26. Tracing Lines of Conditional Influence: Matrix and Paths (With Juliet Corbin)
27. Research Consultations and Teaching: Guidelines, Strategies, and Style

Subject Index

Author Index