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List of Figures and Tables
Introduction to the Third Edition
Section I. Basic Conflict Management Knowledge and Skills
1 Manager Know Thyself: The Skills and Behaviors of Great Conflict Managers
2 Theory to Practice: The Root Causes and Cures of Conflict
3 The Power of Negotiation: Essential Concepts and Skills
4 The Alternative Dispute Resolution (ADR) Continuum
5 Managing across Cultures and Generations: Deeper Understanding Brings Maximal Performance
Section II. The Prevention and Resolution of Internal Organizational Conflicts
6 Building Healthy Organizational Cultures: The Foundation of Success
7 Interpersonal Dispute Resolution at Work: Processes to Maximize Engagement, Decrease Attrition, and Increase Team Harmony
8 Leadership Amidst Chaotic Change: New Tools for a Transformed World
9 Dispute Systems Design for Organizational Justice & Proaction
10 The Ombudsman & Manager as Change Agents: Tools for Transformation
Section III. The Prevention and Resolution of External Organizational Conflicts
11 Principles and Systems for Superior Customer Service and Customer Recapture
12 Public Policy Decision Making and Collaboration with Regulators
13 Improving Meetings and Large Group Decision-Making Processes
Glossary of Key Terms
References
Index
About the Author
| Erscheinungsjahr: | 2023 |
|---|---|
| Fachbereich: | Allgemeines |
| Genre: | Importe, Wirtschaft |
| Rubrik: | Recht & Wirtschaft |
| Medium: | Taschenbuch |
| ISBN-13: | 9781538177976 |
| ISBN-10: | 1538177978 |
| Sprache: | Englisch |
| Einband: | Kartoniert / Broschiert |
| Autor: | Raines, Susan S. |
| Auflage: | Third Edition |
| Hersteller: | Rowman & Littlefield Publishers |
| Verantwortliche Person für die EU: | Produktsicherheitsverantwortliche/r, Europaallee 1, D-36244 Bad Hersfeld, gpsr@libri.de |
| Maße: | 254 x 178 x 26 mm |
| Von/Mit: | Susan S. Raines |
| Erscheinungsdatum: | 18.09.2023 |
| Gewicht: | 0,92 kg |
List of Figures and Tables
Introduction to the Third Edition
Section I. Basic Conflict Management Knowledge and Skills
1 Manager Know Thyself: The Skills and Behaviors of Great Conflict Managers
2 Theory to Practice: The Root Causes and Cures of Conflict
3 The Power of Negotiation: Essential Concepts and Skills
4 The Alternative Dispute Resolution (ADR) Continuum
5 Managing across Cultures and Generations: Deeper Understanding Brings Maximal Performance
Section II. The Prevention and Resolution of Internal Organizational Conflicts
6 Building Healthy Organizational Cultures: The Foundation of Success
7 Interpersonal Dispute Resolution at Work: Processes to Maximize Engagement, Decrease Attrition, and Increase Team Harmony
8 Leadership Amidst Chaotic Change: New Tools for a Transformed World
9 Dispute Systems Design for Organizational Justice & Proaction
10 The Ombudsman & Manager as Change Agents: Tools for Transformation
Section III. The Prevention and Resolution of External Organizational Conflicts
11 Principles and Systems for Superior Customer Service and Customer Recapture
12 Public Policy Decision Making and Collaboration with Regulators
13 Improving Meetings and Large Group Decision-Making Processes
Glossary of Key Terms
References
Index
About the Author
| Erscheinungsjahr: | 2023 |
|---|---|
| Fachbereich: | Allgemeines |
| Genre: | Importe, Wirtschaft |
| Rubrik: | Recht & Wirtschaft |
| Medium: | Taschenbuch |
| ISBN-13: | 9781538177976 |
| ISBN-10: | 1538177978 |
| Sprache: | Englisch |
| Einband: | Kartoniert / Broschiert |
| Autor: | Raines, Susan S. |
| Auflage: | Third Edition |
| Hersteller: | Rowman & Littlefield Publishers |
| Verantwortliche Person für die EU: | Produktsicherheitsverantwortliche/r, Europaallee 1, D-36244 Bad Hersfeld, gpsr@libri.de |
| Maße: | 254 x 178 x 26 mm |
| Von/Mit: | Susan S. Raines |
| Erscheinungsdatum: | 18.09.2023 |
| Gewicht: | 0,92 kg |
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