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Cover: 9789082017908 | Call Center Optimization | Ger Koole | Taschenbuch | Paperback | 2013
Rückseite: 9789082017908 | Call Center Optimization | Ger Koole | Taschenbuch | Paperback | 2013
Cover: 9789082017908 | Call Center Optimization | Ger Koole | Taschenbuch | Paperback | 2013
Rückseite: 9789082017908 | Call Center Optimization | Ger Koole | Taschenbuch | Paperback | 2013
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Call Center Optimization
Taschenbuch von Ger Koole
Sprache: Englisch

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Beschreibung
This book gives an accessible overview of the role and potential of mathematical optimization in call centers. It deals extensively with all aspects of workforce management, but also with topics such as call routing and the scheduling of multiple channels. It does so without going into the mathematics, but by focusing on understanding its consequences. This way the reader will get familiar with workload forecasting, the Erlang formulas, simulation, and so forth, and learn how to improve call center performance using it. The book is primarily meant for call center professionals involved in planning and business analytics, but also call center managers and researchers will find it useful. There is an accompanying website which contains several online calculators.
This book gives an accessible overview of the role and potential of mathematical optimization in call centers. It deals extensively with all aspects of workforce management, but also with topics such as call routing and the scheduling of multiple channels. It does so without going into the mathematics, but by focusing on understanding its consequences. This way the reader will get familiar with workload forecasting, the Erlang formulas, simulation, and so forth, and learn how to improve call center performance using it. The book is primarily meant for call center professionals involved in planning and business analytics, but also call center managers and researchers will find it useful. There is an accompanying website which contains several online calculators.
Details
Erscheinungsjahr: 2013
Fachbereich: Allgemeines
Genre: Importe, Wirtschaft
Rubrik: Recht & Wirtschaft
Medium: Taschenbuch
ISBN-13: 9789082017908
ISBN-10: 9082017903
Sprache: Englisch
Ausstattung / Beilage: Paperback
Einband: Kartoniert / Broschiert
Autor: Koole, Ger
Hersteller: MG books
Verantwortliche Person für die EU: Books on Demand GmbH, In de Tarpen 42, D-22848 Norderstedt, info@bod.de
Maße: 234 x 156 x 9 mm
Von/Mit: Ger Koole
Erscheinungsdatum: 04.01.2013
Gewicht: 0,251 kg
Artikel-ID: 113466479
Details
Erscheinungsjahr: 2013
Fachbereich: Allgemeines
Genre: Importe, Wirtschaft
Rubrik: Recht & Wirtschaft
Medium: Taschenbuch
ISBN-13: 9789082017908
ISBN-10: 9082017903
Sprache: Englisch
Ausstattung / Beilage: Paperback
Einband: Kartoniert / Broschiert
Autor: Koole, Ger
Hersteller: MG books
Verantwortliche Person für die EU: Books on Demand GmbH, In de Tarpen 42, D-22848 Norderstedt, info@bod.de
Maße: 234 x 156 x 9 mm
Von/Mit: Ger Koole
Erscheinungsdatum: 04.01.2013
Gewicht: 0,251 kg
Artikel-ID: 113466479
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