Part I: Theory, Method and Data for Conversation Analysis
1. Introduction to the Study of Conversation Analysis
2. Understanding Ethnomethodology
3. Understanding and Doing Conversation Analysis: Methodological Approach
4. Preparing the Data: Transcription Practices
Part II: How Talk Works: The Social Organization of Human Action
5. The Turn-Taking System
6. Adjacency Pairs, Preference Organization, and Assessments
7. Sequential Organization: Interrogative Series, Insertion Sequences, and Pre-Sequences
8. Openings
9. Closings
10. Error Avoidance and Repair
11. Creating Topical Coherence
12. Referring to Persons: Membership Categorization and Identity Work
Part III: Technologically Mediated Interaction: Work Done Through and with Technology
13. Routine Service Calls: Emergency Calls to the Police
14. Problematic Emergency Service Calls
15. Mobile Phones, Computer-Mediated and Online Interaction
Part IV: Talk in Medical Settings
16. Doctor/Patient Communication
17. Counselling and Psychotherapy
Part V: Education and Foreign Language Learning
18. Interaction in Educational Settings
19. Teaching and Learning Languages and Second Languages
Part VI: Talk in Legal Settings
20.Trials and Other Public Legal Proceedings
21. Behind the Scenes Legal Procedures: Doing Interrogations, Traffic Stops and Other Police Work
22. Talk in Mediation Sessions
Part VII: Talk in Broadcast and Online Media
23. Television News Interviews and Online News Media
24. Call-in Radio Talk Shows, Blogs, Livestreams, and Podcasts
Part VIII: Talk in Business Settings
25. Doing Customer Service, Client Contacts and Sales
26. Talk in Business Contexts: Meetings
27. Talk in Business Contexts: Interviews
28. Conclusions
References
Index