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Beschreibung
Adaptive Listening is for those wanting to improve the way they, and their teams, communicate up, down, across, internally, and externally. Through engaging stories and practical techniques, the authors introduce a new model for listening.
Adaptive Listening is for those wanting to improve the way they, and their teams, communicate up, down, across, internally, and externally. Through engaging stories and practical techniques, the authors introduce a new model for listening.
Über den Autor
Nicole Lowenbraun is a communication nerd who uses her unique speech-language pathology background—and decades of business acumen—to help clients excel in speaking, writing, and listening. With a Master’s in Communication Disorders, Nicole is passionate about fostering more inclusive communication in the workplace. She’s a content director at Duarte, Inc., and the proud co-creator of Adaptive Listening—the new gold standard for listening in the workplace.
Inhaltsverzeichnis
Table of Contents
- Foreword: A Note from Nancy Duarte: How Adaptive Listening Changed My Life
- Chapter 1: There’s a Better Way to Listen at Work
- Paying Attention Isn’t Enough
- Even Active Listening Falls Short
- It’s Time for Adaptive Listening
- Become an Adaptive Listener
Part 1: Know How You Listen- Chapter 2: Uncover Your S.A.I.D. Listening Style
- People Don’t Listen the Same Way
- The Four S.A.I.D. Listening Styles
- Build Your Listening Awareness
- Chapter 3: Support S.A.I.D. Listening Style
- Support Listener Characteristics
- Support Listener Cautions
- Appreciating Support Listeners
- Chapter 4: Advance S.A.I.D. Listening Style
- Advance Listener Characteristics
- Advance Listener Cautions
- Appreciating Advance Listeners
- Chapter 5: Immerse S.A.I.D. Listening Style
- Immerse Listener Characteristics
- Immerse Listener Cautions
- Appreciating Immerse Listeners
- Chapter 6: Discern S.A.I.D. Listening Style
- Discern Listener Characteristics
- Discern Listener Cautions
- Appreciating Discern Listeners
- Chapter 7: Focus Your Listening L.E.N.S.
- Focus Your L.E.N.S.
- Listener: The “L” in L.E.N.S.
- Environment: The “E” in L.E.N.S.
- News: The “N” in L.E.N.S.
- Speaker: The “S” in L.E.N.S.
- The Cumulative L.E.N.S. Effect
Part 2: Know How Others Need You to Listen- Chapter 8: Meet the S.A.I.D Listening Goals
- The S.A.I.D. Listening Goals
- Take on the Burden
- Chapter 9: Adapt to Support
- Reading Emotions in the Workplace
How to Validate Emotions
Adapt in Common Support Situations
Adapt in Complex Support Situations
Be Brave and Bring Warmth
- Chapter 10: Adapt to Advance
- Adapt in Common Advance Situations
- Adapt in Complex Advance Situations
- Be Brave and Take the Leap
- Chapter 11: Adapt to Immerse
- Adapt in Common Immerse Situations
- Adapt in Complex Immerse Situations
- Be Brave and Stay Present
- Chapter 12: Adapt to Discern
- Adapt in Common Discern Situations
- Adapt in Complex Discern Situations
- Be Brave and Shine the Light
- Chapter 13: Embrace an Adaptive Listening Culture
- Adapt, Reflect, Adapt Again
- Influence the Way Others Listen
- Improve Your Listening Tolerance
- Duarte, Inc: An Adaptive Listening Case Study
Closing
References
Index
Acknowledgments
About the Authors
- Reading Emotions in the Workplace
Details
| Erscheinungsjahr: | 2024 |
|---|---|
| Fachbereich: | Wirtschaftsratgeber |
| Genre: | Importe, Wirtschaft |
| Rubrik: | Recht & Wirtschaft |
| Medium: | Taschenbuch |
| Inhalt: | Kartoniert / Broschiert |
| ISBN-13: | 9781684812592 |
| ISBN-10: | 1684812593 |
| Sprache: | Englisch |
| Einband: | Kartoniert / Broschiert |
| Autor: |
Stephens, Maegan
Lowenbraun, Nicole |
| Hersteller: | Yellow Pear Press |
| Verantwortliche Person für die EU: | Produktsicherheitsverantwortliche/r, Europaallee 1, D-36244 Bad Hersfeld, gpsr@libri.de |
| Maße: | 231 x 155 x 24 mm |
| Von/Mit: | Maegan Stephens (u. a.) |
| Erscheinungsdatum: | 28.03.2024 |
| Gewicht: | 0,446 kg |
Über den Autor
Nicole Lowenbraun is a communication nerd who uses her unique speech-language pathology background—and decades of business acumen—to help clients excel in speaking, writing, and listening. With a Master’s in Communication Disorders, Nicole is passionate about fostering more inclusive communication in the workplace. She’s a content director at Duarte, Inc., and the proud co-creator of Adaptive Listening—the new gold standard for listening in the workplace.
Inhaltsverzeichnis
Table of Contents
- Foreword: A Note from Nancy Duarte: How Adaptive Listening Changed My Life
- Chapter 1: There’s a Better Way to Listen at Work
- Paying Attention Isn’t Enough
- Even Active Listening Falls Short
- It’s Time for Adaptive Listening
- Become an Adaptive Listener
Part 1: Know How You Listen- Chapter 2: Uncover Your S.A.I.D. Listening Style
- People Don’t Listen the Same Way
- The Four S.A.I.D. Listening Styles
- Build Your Listening Awareness
- Chapter 3: Support S.A.I.D. Listening Style
- Support Listener Characteristics
- Support Listener Cautions
- Appreciating Support Listeners
- Chapter 4: Advance S.A.I.D. Listening Style
- Advance Listener Characteristics
- Advance Listener Cautions
- Appreciating Advance Listeners
- Chapter 5: Immerse S.A.I.D. Listening Style
- Immerse Listener Characteristics
- Immerse Listener Cautions
- Appreciating Immerse Listeners
- Chapter 6: Discern S.A.I.D. Listening Style
- Discern Listener Characteristics
- Discern Listener Cautions
- Appreciating Discern Listeners
- Chapter 7: Focus Your Listening L.E.N.S.
- Focus Your L.E.N.S.
- Listener: The “L” in L.E.N.S.
- Environment: The “E” in L.E.N.S.
- News: The “N” in L.E.N.S.
- Speaker: The “S” in L.E.N.S.
- The Cumulative L.E.N.S. Effect
Part 2: Know How Others Need You to Listen- Chapter 8: Meet the S.A.I.D Listening Goals
- The S.A.I.D. Listening Goals
- Take on the Burden
- Chapter 9: Adapt to Support
- Reading Emotions in the Workplace
How to Validate Emotions
Adapt in Common Support Situations
Adapt in Complex Support Situations
Be Brave and Bring Warmth
- Chapter 10: Adapt to Advance
- Adapt in Common Advance Situations
- Adapt in Complex Advance Situations
- Be Brave and Take the Leap
- Chapter 11: Adapt to Immerse
- Adapt in Common Immerse Situations
- Adapt in Complex Immerse Situations
- Be Brave and Stay Present
- Chapter 12: Adapt to Discern
- Adapt in Common Discern Situations
- Adapt in Complex Discern Situations
- Be Brave and Shine the Light
- Chapter 13: Embrace an Adaptive Listening Culture
- Adapt, Reflect, Adapt Again
- Influence the Way Others Listen
- Improve Your Listening Tolerance
- Duarte, Inc: An Adaptive Listening Case Study
Closing
References
Index
Acknowledgments
About the Authors
- Reading Emotions in the Workplace
Details
| Erscheinungsjahr: | 2024 |
|---|---|
| Fachbereich: | Wirtschaftsratgeber |
| Genre: | Importe, Wirtschaft |
| Rubrik: | Recht & Wirtschaft |
| Medium: | Taschenbuch |
| Inhalt: | Kartoniert / Broschiert |
| ISBN-13: | 9781684812592 |
| ISBN-10: | 1684812593 |
| Sprache: | Englisch |
| Einband: | Kartoniert / Broschiert |
| Autor: |
Stephens, Maegan
Lowenbraun, Nicole |
| Hersteller: | Yellow Pear Press |
| Verantwortliche Person für die EU: | Produktsicherheitsverantwortliche/r, Europaallee 1, D-36244 Bad Hersfeld, gpsr@libri.de |
| Maße: | 231 x 155 x 24 mm |
| Von/Mit: | Maegan Stephens (u. a.) |
| Erscheinungsdatum: | 28.03.2024 |
| Gewicht: | 0,446 kg |
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